Site Supervisor

2 weeks ago

Aberdeen, United Kingdom Q-Park Full time

The **Site Supervisor **will be responsible for the day to day operational running of the parking facility, supervising a team of Parking Hosts, implementing the organisational policies, establishing procedures and core values in respect of employee management, and adhering to our customer service requirements, quality and health and safety.

**Key Responsibilities**
- To have an understanding of the day to day operational HR issues including, but not limited to: holiday rotas, monthly timesheets, recruitment, management of overtime.
- Ensure all company policies and employee communications are effectively conveyed to shift personnel and deal with issues raised and, where appropriate, to refer concerns and suggestions to the Business Manager.
- Deploy available resources efficiently to meet the demands within the operation in order to meet or exceed customer service and financial performance objectives within agreed budgets and timescales.
- Supervise, support and motivate staff, assist in the identification of training needs; undertake development activities to achieve the required standards of performance and to contribute to the continuous improvement process within the business.
- Take ownership in the event of customer dissatisfaction through to resolution ensuring all details are recorded as per the customer complaint best practice procedure.
- Ensure all KPI’s are met and recorded efficiently and effectively in line with Company targets and Best Practice.
- Collate and analyse customer feedback comments ensuring the information is submitted to the Operations Support Team within required timescales, taking ownership of local issues and proactively seek resolutions and take preventative action to prevent reoccurrence.
- Ensure all equipment is fully functional, taking corrective action where required.
- Support the Business Manager with staff appraisals with Parking Hosts ensuring continuous improvement and development of the team.
- Monitor on site issues ensuring they comply with health and safety procedures and standards.
- Undertake any other role as appropriate to meet operational contingencies.

**Skills and Experience Required**
- Previous supervisor experience preferably within a service organisation
- Have an ability to organise and motivate staff
- Excellent communication skills, motivated to contribute to the success of the operation through effective management
- Customer focused attitude, continually seeking to make improvements proactive thinker who is able to look forward in order to ensure that performance is in line with Company strategy
- Experience of initialising and managing change

**Job Types**: Full-time, Permanent

**Salary**: £24,212.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: One location

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