Complaints Hander

Leading UK Insurance provider looking for a Complaints Handler to join their growing business as a result of an acquisition.

Are you an experienced office-based Customer Service professional who's keen to progress your career?

Do you have a high standard of communication, both written and verbally?

Do you want to join a progressive and rapidly expanding company with amazing progression opportunities, training, and support?

**Overview**

**Your main duties will be to**:

- Manage own caseload, ensuring all complaints are handled within required deadlines
- For each complaint, establish telephone contact with customers to gain a full understanding of their complaint to progress to a fair outcome as quickly as possible. In addition, you will make follow-up contact to discuss the outcome reached.
- Contact internal and external parties for relevant information required to investigate and close the complaint.
- Ensure the complaints database is updated and that information held is accurate.
- Ensure that all complaints are handled with the highest possible standard of customer care.
- Solid Customer Service experience
- Working knowledge of complaints handling
- High standard of written and telephone communication skills with the ability to communicate effectively at all levels.
- Demonstrates good organisation and time management skills.

**Perks of the Role;**
- A collaborative and fast paced work environment
- Monday
- Friday 9am-5pm
- Fantastic Salary £21,000-£26,500 (experience dependent)
- 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday
- Private Medical cover for employee
- 5% Employer pension contributions when contributing 5%
- Access to flexible benefits
- A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more;
- Life Assurance 4x annual salary
- Hybrid working model
- 3 days working from home and 2 days in the office.
- A structured pathway to learn and develop including the opportunity to gain a highly acclaimed and recognised qualification at work.
- Employee referral scheme

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£26,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Work Location: In person

Flextime