![Eden Brown](https://media.trabajo.org/img/noimg.jpg)
Repairs Planner
3 weeks ago
A role of **Repairs Planner **has come up for a 12 months fixed term.
Pay - **£21,492 /annum Umbrella**
Address -** 101 London Road, Sevenoaks, Kent. TN13 1AX**
JD below
**Responsibilities**:
***
- Proactively monitor, manage, and maintain diaries/workloads for iNHomes field-based staff to ensure customers experience a positive and proactive repairs service.
- Collaborate and communicate effectively with West Kent colleagues, partners and contractors to ensure customers receive great customer service.
- Competently use relevant West Kent systems to deliver a high level of customer service.
- Actively manage your learning to keep your knowledge up to date, enabling you to deliver the right answer, first time.
- Take ownership of challenging messages and difficult conversations with customers, contractors, and colleagues to overcome problems, including helping to resolve complaints.
- Comply with policies, procedures and guidelines and recognise when to escalate for exceptions.
- Implement and support changes to service delivery.
- Live West Kent's values for colleagues, customers, and stakeholders
- Undertake any other duties to meet the requirements of the role
Would this role be of interest to you, would you like me to put you forward? (**please send me your up to date CV along with your date of birth and NI number**)
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
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