Guest Experience Advisor

6 months ago


Cannock, United Kingdom McArthurGlen Designer Outlets Full time

**Job description** Our Mission**

**‘To create the finest retail experiences.’**

**Our Purpose**

**‘Making the extraordinary possible’**

**Purpose of Role**

Our guests are at the heart of all we do. The purpose of the Guest Experience role is to ensure each Guest has the best experience of our centres and visit again. You will make this happen by actively answering the individual needs of our guests, having excellent communication skills and being results driven.

**Responsibilities**
- Greet the guests and collaborate with brand partners, answering queries and advising them as needed
- Resolve guest and brand partner issues and concerns quickly
- Adopt the ‘Everyone Leaves Happy’ approach, being positive, proactive and professional.
- Promote additional products and services available in the centre.
- Support centre activities and events to promote awareness.
- Work to targets to promote gift cards and other incentives such as McArthurGlen club (loyalty programme) and “How was your day” (customer satisfaction programme).
- Maintain the Guest Feedback Tracker, to highlight repeat concerns, ensuring all complaints are acted on promptly.
- Ensure the centre job vacancy website page is maintained accurately with live vacancies where needed.
- Coordinate and manage communication between all departments impacting the guest's experience
- Basic administration duties e.g. online gift card orders, trackers and meeting room bookings
- Maintain McArthurGlen’s high standards across the Guest Service area to ensure it is welcoming, well-organised and stocked with relevant information.
- Work both independently and with the team, always ensuring the guest is prioritised in everything we do.

**Requirements**:

- Passionate about providing the best possible guest experience, going above and beyond to ensure guests are happy.
- Excellent people skills / able to adapt communication to the situation and guest.
- Detailed and proactive problem solver.
- Able to communicate well verbally and in writing.
- Well organised with the ability to prioritise your own workload and multi-task.
- Possess good IT skills in Word, Excel and Outlook.
- Previous experience in a guest / customer facing role would be an advantage.
- Proficient English. Other languages skills would be an advantage. (edit as needed).
- Availability to cover shifts on a rota a basis to support the opening hours of the centre including weekends.

**Additional information** Our Success Framework**

McArthurGlen, an extraordinary experience for everyone.

At McArthurGlen we value the diversity of our people.

We celebrate difference and believe that everyone is extraordinary.

We are committed to building a culture where our opinions and contributions

are listened to and respected and anyone can be themselves.

We learn and grow together, we all belong.

Job Reference: WM00656



  • Cannock, Staffordshire, United Kingdom Slim Chickens Full time

    Are you looking for a challenging and rewarding role where you can make a real difference in people's lives? Look no further! As a Dining Experience Specialist at Slim Chickens, you will be responsible for delivering exceptional customer experiences and creating memorable dining moments for every guest.Your key responsibilities will include:Greeting and...


  • Cannock, United Kingdom CV-Library Full time

    Title: Trainee Mortgage Advisor Salary: 24-26k (BOE) + bonus + commission. Salary increase to 30K after 12 months (based on performance) Location: Cannock Our client who is a specialist mortgage broker with over 20 years in the market is offering a great opportunity for somebody to progress into a mortgage adviser position all while on a strong basic and...


  • Cannock, United Kingdom Placing Faces Full time

    Title: Trainee Mortgage AdvisorSalary: 24-26k (BOE) + bonus + commission. Salary increase to 30K after 12 months (based on performance)Location: CannockOur client who is a specialist mortgage broker with over 20 years in the market is offering a great opportunity for somebody to progress into a mortgage adviser position all while on a strong basic and good...

  • Customer Advisor

    5 months ago


    Cannock, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18 hours per week** **12 Week Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Cannock** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...


  • Cannock, United Kingdom Veolia Full time

    **Hourly Rate**:£10.94 per hour **Location**:Cannock, Staffordshire (Office based) **Temporary Contract, Monday to Friday** When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to...


  • Cannock, United Kingdom Autosmart International Full time

    **Autosmart **is a truly **global business**, with ** franchise owners** operating in countries as diverse as Sweden and Australia and agents in countries as far as the USA and China. The **market leader** in our sector, and recently named " **International Superbrand**" at the prestigious **British Franchise Association awards**, we know that **our...

  • HR Advisor

    3 weeks ago


    Cannock, United Kingdom Adecco UK Limited Full time

    Join our client, a dynamic and thriving organisation, as their HR Advisor and make a positive impact on their team! If you are a highly motivated and experienced HR professional looking for an exciting opportunity, then this is the role for you. Our client is seeking a dedicated individual with a passion for creating a positive work environment and ensuring...


  • Cannock, United Kingdom John Craddock Ltd Full time

    John Craddock Ltd are a Land Rover parts and accessories specialist. We have an exciting career opportunity for a Parts Sales Advisor based within our shop in Cannock. We are looking for an outgoing Sales Advisor with excellent interpersonal and communications skills, who will contribute towards a busy sales environment to assist with customers parts...


  • Cannock, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Cannock, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Showroom Advisor

    5 months ago


    Cannock, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Part time - 19 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.38 per hour** **B&Q Cannock** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and...


  • Cannock, United Kingdom Boots Full time

    Summary Job Reference: - 219300BR Cannock Orbital Retail Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Unit 5 Orbital Retail Centre Voyager Drive Cannock store. The exact shift patterns will be discussed at interview Available shift patterns: Four days a week including a sunday. **Christmas Customer Advisor** Joining us...

  • HR Advisor Part Time

    6 months ago


    Cannock, United Kingdom Newlife the Charity for Disabled Children Full time

    Job Advert **HR Advisor** **Part Time 22.5 hours** **LOCATION: Cannock** **SALARY: £32k - £35k (pro rata) depending on experience** At Newlife, our mission, simply put, is to change the lives of disabled children and their families. We provide access to the vital equipment they rely on, offer information and support through our team of dedicated...

  • Sales Advisor

    6 months ago


    Cannock, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are recruiting for a **Sales Advisor **for our client in** Cannock.** This is a leading online retailer specialising in automotive parts and accessories, operating from a leading facility in Cannock. We are looking for an experienced, self-motivated and hard-working e-commerce executive with experience using eBay within a working...

  • Internal Sales Advisor

    6 months ago


    Cannock, United Kingdom Oadby Plastics Full time

    Oadby Plastics is a plastics manufacturer that prioritises its employees and sustainability, with over 50 years of experience. At Oadby Plastics, employees are valued and invested in, with the company providing a positive work environment where everyone can feel supported and empowered. Oadby Plastics Cannock Office is located in Staffordshire, situated...


  • Cannock, United Kingdom CV-Library Full time

    Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Fixed Term (Fixed Term) Position Overview: Are you a seasoned People professional with a passion for delivering expert advice and support across a diverse range of Employee Relations activities? We are seeking a dedicated Senior Employee Relations Advisor to join our team on a 12-month...


  • Cannock, United Kingdom Autosmart International Full time

    Autosmart is a growing, market leading, UK manufacturer, operating across the globe including France, Sweden, the Netherlands and many more. Our highly motivated, independent Franchisees provide exceptional customer service by taking Autosmart s first-class vehicle cleaning products to a diverse range of trade customers. Our success lies in the commitment of...


  • Cannock, United Kingdom Finning International Full time

    Company:Finning (UK) LtdNumber of Openings:1Worker Type:Fixed Term (Fixed Term)Position Overview:Are you a seasoned People professional with a passion for delivering expert advice and support across a diverse range of Employee Relations activities? We are seeking a dedicated Senior Employee Relations Advisor to join our team on a 12-month fixed-term...


  • Cannock Chase, United Kingdom Placing Faces Full time

    Title: Trainee Mortgage AdvisorSalary: 24-26k (BOE) + bonus + commission. Salary increase to 30K after 12 months (based on performance)Location: CannockOur client who is a specialist mortgage broker with over 20 years in the market is offering a great opportunity for somebody to progress into a mortgage adviser position all while on a strong basic and good...

  • Internal Sales Advisor

    6 months ago


    Cannock, United Kingdom Oadby Plastics Full time

    **Job Advert** - Oadby Plastics is a plastics manufacturer that prioritises its employees and sustainability, with over 50 years of experience. At Oadby Plastics, employees are valued and invested in, with the company providing a positive work environment where everyone can feel supported and empowered. - Oadby Plastics Cannock Office is located in...


  • Cannock, Staffordshire, United Kingdom Travelex Full time

    Tesco Travel Money Advisor Role at TravelexJob OverviewAre you a customer-focused individual with a passion for providing exceptional service? Do you have a keen eye for detail and a desire to succeed in a fast-paced environment? We are seeking a Tesco Travel Money Advisor to join our team at Travelex, where you will have the opportunity to work with...