Supervisor
6 days ago
Shift Supervisor
**Reports To**
- General Manager
**Responsibilities and Duties**
**General**
- Support the General Manager in the day-to-day operations
- Supervise team members to ensure they follow company standards and act upon shortfalls
- Ensure a high level of personal hygiene and appearance. Including correct uniform
- Attend all training sessions
- Any other reasonable request by management
**Customer Service**
- Friendly and efficient customer service
- Interact with customers, upselling offers and promotions
- Ensuring the facility is presentable and clean as per company standards
- Must always be contactable in case of emergency whilst on shift
**Specific Responsibilities**
- The supervisor’s role is to provide excellent customer service and to act upon any shortfalls.
- It is your responsibility to walk round the building to carry out health and safety checks and action any shortfalls. You are responsible for premises, customers, and staff whilst you are on shift
- Supervisor must have cordless landline phone on their person. Mobile phones are not permitted for use on shift and must be kept with your personal belongings
- All tasks must be completed as per standards to ensure we are operating safety and legally. It is your responsibility to make sure the tasks are completed, if a team member carries out a task it must be checked.
- Be vigilant of any suspicious activity whilst on shift and report to general manager for review on CCTV.
- All accidents must be reported with as much detail as possible in the accident book, including pitch number and time. This will then be reviewed on CCTV. If you see and accident and the customer does not give any information, this still must be recorded in the accident book
- Immediately report and action any dangers or hazards found
- You are responsible for all bookings taken whilst on shift, they must all follow company standards
- Cashing up must be completed accurately and any shortfalls or overages will be investigated the following day
- Securing or opening the building is the responsibility of the supervisor. Failing to secure the building or open correctly will be classed as gross misconduct.
- Lockup keys must be kept on your person whilst you are in the building and left in a safe place when you are not on shift. They should be separate to house keys and car keys
**Health and Safety**
- Ensure daily/weekly tasks are completed as per company standards
- Carry out general cleaning duties including cleaning changing rooms and toilets
- Ensure all customers act responsible whilst on the premises and respect other users
- Maintain a safe environment for self, staff and customers
- Report any accidents/incidents and record in line with company policy
- Carry out all health and safety checks as required
**Cash Handling and Security**
- Administer bookings and payments as per company standards
- Cash handling
- Responsible for accurate cashing up following company policies
- Responsible for accurate accounting and record keeping
- Building keys are kept on your person whilst on shift
- Complete lock down and open up duties as per company standards
**Job Types**: Part-time, Zero hours contract
Contract length: 12 months
Part-time hours: 24 per week
**Salary**: £7.83-£10.00 per hour
**Benefits**:
- Casual dress
- Discounted or free food
- Flexitime
- Free parking
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Rochdale: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: SF0001
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