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Retail Team Leader

2 weeks ago


West Bromwich, United Kingdom Reed Business Support Full time

Reed Birmingham are recruiting for a new exciting role for a Customer Service focused Retail manager for a industry leading client based in West Bromwich.

We are looking for a Retail Manager from a customer focussed management background, who thrives in a busy retail environment to manage, motivate, and develop your team to achieve top results in a market leading company.

**Duties of the role**:

- Managing a small retail team to truly drive performance and improvement
- Creating positive relationships with the businesses surrounding the brand
- Driving team and revenue targets, with a focus on product sales and accuracy rates
- Understanding of financial and operational reports and using this data to drive team performance
- Delivering outstanding customer service at all times
- Driving performance and improvement along with general management duties & responsibilities
- Being able to adapt to working under pressure in busy seasonal periods
- Effectively communicating with both customers and colleagues
- Experience in a similar management role, ideally from a retail background
- Accurate when dealing with large volumes of money and data
- Thrives in a busy, ever-changing environment
- Flexible across Monday - Sunday with availability
- People management skills, with experience implementing best practice around legal and regulatory standards
- Customer focussed, offering 5* service in a calm and professional manner at all times to both customers and colleagues

**Details of the role**:

- Permanent opportunity
- Full time (37.5 hours a week)
- Flexible shifts across Monday - Sunday
- £12.40 per hour / £24,375 annually

**Benefits**:

- Working with a company that really focus on career progression and thriving in your role
- 22 days holiday, plus bank holidays
- Company pension scheme
- Fantastic employee discount platform