Technical Consultant

Overview:
Baker Tilly US, LLP (Baker Tilly) is a leading advisory, tax and assurance firm, providing clients a genuinely global advantage with critical mass and top-notch talent across the U.S. and in many of the world’s leading financial centres - London, Frankfurt, Dubai, and Singapore, among others. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 148 territories, with 36,000 professionals and a combined worldwide revenue of $4.3 billion.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
- Baker Tilly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability or protected status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable law._

**Responsibilities**:
Baker Tilly professionals on our Digital Team provide management consulting, solution design, and implementation services for mid
- to large-size companies. This fast-paced team is looking for individuals that can understand complex requirements and translate those into best-practice based designs, work independently or as part of a team, and have a track record of proven success.

Thanks to the rapid growth of Baker Tilly's Digital group, we have an exciting opportunity for a
**Technical Consultant** to join our practice.

The possibilities with digital transformation are endless, and our next phase of hyper growth is just getting started - come join us and help build something special.

**_
You Will Enjoy This Role If:_**
- You are looking for your next challenge, crave variety where no day is the same and feel your skills and experience can be better utilised
- You are looking to be part of a fast growing, innovative practice where your hard work and creativity can help us continue to build, improve and advance
- You like to work with a variety of clients, spanning many industries
- You are a team player with strong communication skills and desire to work collaboratively with others to meet client needs
- You do your best work when you are part of a talented, down-to-earth team that thrives in collaboration and truly enjoys working together.
- You feel valued when you are provided the resources and support to continually sharpen your technical skills and build your career **_now, for tomorrow_**.

**What You Will Do**:
**_
Main Responsibilities:_**
- Monitor the support desk for new tickets during business hours
- Qualify tickets as assigned with the client to ensure that the issue has been described as clearly as possible.
- Prioritise tickets based upon urgency and impact.
- Resolve tickets within agreed Service Level Agreements / Contract terms where the analyst has the skills to do so.
- Reassign tickets to an appropriate consultant (technical or functional).
- Escalate tickets with issues to an appropriate person within the team.
- Maintain and facilitate communications between Baker Tilly and the customer.

**_ Consulting Responsibilities:_**
- Serve the Client - understand and exceed our client’s needs both internal and external.
- Grow the Business - contribute to our practice relationships and growth by understanding the market and business impact.
- Run the Business - contribute to daily operations and management of a predictable and profitable business.
- Develop our People - prioritise talent development, effectively develop your capabilities and those of others.
- Execute our Strategy - deliver on the vision, values, strategies, and goals of the business.

Qualifications:
**_ Mandatory Qualifications:_**
- Ability to work in the **UK** without sponsorship required (now or in the future)
- Experience developing in SQL, or in administering an SQL Database.
- Ideally qualified to MCSA level in an SQL track.
- Able to support end users with technical issues.
- Able to provide support to the Technical Consulting Team.
- Experience of supporting end users is essential.
- Excellent verbal and written communication skills.
- Proficiency in standard office-based systems such as MS Office.

**_ Desired Qualifications:_**
- Minimum of two (2) years of IFS ERP system implementation experience, with a strong preference of hands-on experience with one or more of the following areas: Data Migration, Custom Objects, Custom Events, IFS Connect, Reporting; Security.
- Hands-on experience with IFS Development Studio and IFS Cloud Build Place would be preferred.
- Experience working in a cloud environment with Kubernetes would be advantageous.

Additional Information:
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