Spor Administrator

Bedfordshire Wellbeing Service

SPoR (Single Point of Referral) Administrator Band 4

The Bedfordshire Wellbeing Service (BWS) is an NHS funded Talking Therapy service that helps with common mental health problems like low mood and anxiety. We offer a range of different therapies from CBT to Counselling. Therapy is offered; in groups, by telephone, online or face to face.

We are looking for a dynamic, self-motivated and enthusiastic Administrator to join the BWS SPoR Administration Team. They will need to have a good telephone manner and be able to deal with the high volume of self-referral calls that come into the service along with effective management of the Single Point of Referral process, ensuring that it is delivered to a high standard of patient satisfaction and in line with service targets and protocols. The post holder will play a pivotal role in supporting the Admin Lead.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations

The BWS Service operates Monday & Thursday 8am-8pm and Tuesday, Thursday & Friday 8am-5pm.

For full details, please refer to the attach job description and person specification.

The role includes working from home and working from base on a rota system.