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Customer Service Representative
4 months ago
**Company Overview**:Harrisons Probate Solutions Group is a leading Probate Services company committed to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and aim to create positive experiences for our valued customers. As we continue to grow, we are seeking dedicated and enthusiastic individuals to join our Customer Service team.
**Key Responsibilities**:
Provide accurate information about products/services and assist customers in making informed decisions.
**Issue Resolution**:Effectively troubleshoot and resolve customer concerns, escalating complex issues to the appropriate department when necessary.
Ensure timely and satisfactory resolution of customer problems.
**Order Processing**:Assist customers with order placement, tracking, and modifications.
Collaborate with other departments to ensure accurate and on-time order fulfillment.
**Product Knowledge**:Stay informed about product features, specifications, and promotions.
Provide product recommendations based on customer needs and preferences.
**Customer Feedback**:Gather customer feedback and insights to identify areas for improvement.
Communicate feedback to the relevant teams to enhance overall customer satisfaction.
**Qualifications**:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-centric mindset.
- Proficient in using customer service software and systems.
**Preferred Skills**:
- Empathy and patience in dealing with customer inquiries.
- Ability to work in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Flexibility in adapting to changing priorities and customer needs.
**Benefits**:
- Competitive salary and performance-based incentives.
- Training and professional development opportunities.
- Friendly and collaborative work environment.
Harrisons Probate Solutions Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Salary**: £19,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: Harr/CSR/2023
Expected start date: 15/11/2023
