Claims Administrator

3 months ago


StokeonTrent, United Kingdom Davies Group Full time

Claims Administrator Stoke / Hybrid

Administrative position supporting Loss Adjusters with administration tasks.

Duties and responsibilities:

- Delivering excellent customer service to our customers and Clients.
- Undertake your daily tasks within agreed SLA’s.
- Chase suppliers both internal and external to ensure a smooth and efficient claim journey.
- Proofreading completed work and correcting spelling, punctuation, and grammatical errors.
- Understand the Data Protection procedures.
- Understand company systems and procedures.
- To demonstrate flexibility depending on customer demands.
- To recognize where there are inconsistencies during the process and escalate to Line Manager.

Skills & Experience

This position would suit someone with Excellent Communication and Organizational skills
- Excellent organizational skills.- Attention to detail with an ability to spot grammar, spelling and punctuation error.
- Computer literacy together with the ability to organize your own workload is essential.- Confidentiality is essential.
- Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand.
- To work actively as part of a team and contribute towards delivering team performance.
- To be proactive in identifying problems and escalate to Team Leader.
- Flexible and committed to a career.
- Ability to work in a fast paced and changing environment with the ability to embrace change positively.
- Flexibility around extended hours at busy periods

Some of the key offers we give back to our people:

- Full training & support provided.
- No weekends (overtime is available if preferred)
- Hybrid / Office / Remote working available.
- Free parking / Discounted Bus Pass
- NEW discount platform offering cashback and discounts to thousands of retailers.
- Kudos points (with 1st, 2nd & 3rd prizes up for grabs each month - including £100 gift voucher of your choice)
- Casual dress - “dress for your day”
- Wellbeing Centre - Legal, financial and health advice
- Personal Development Programmes - salary reviews, progression opportunities
- Vending machines, Free tea & coffee & canteen areas
- Access to paid qualifications including CILA and CII
- Cycle to Work scheme.
- Free eye test vouchers


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