Travel Centre Supervisor

4 weeks ago


Tyne and Wear, United Kingdom Caledonian Leisure Ltd Full time

**Join the UK’s fastest growing travel company**

We are looking for a Travel Centre Supervisor to join our sector leading travel and leisure business, we are looking for talented, friendly and customer focused people to staff our new Travel Centre in Haymarket Metro Station. We have exciting development plans as we evolve as a business and would love to hear from people who are passionate about the travel sector.

**Job Overview**:
You will lead a small Holiday Sales Team selling holidays for two major travel brands - Caledonian Travel and ukbreakaways. You will have drive and passion to hit and exceed sales targets, plus the dedication to deliver the very best in customer service to our customers. You enjoy ‘leading from the front’ and take pride in developing your team to be the very best at what they do.

**The Role**:

- Selling holidays and holiday insurance ‘face to face’ and over the telephone
- Processing holiday bookings through a bespoke reservations system
- Processing brochure requests and holiday confirmations
- Keeping up to date with the latest holiday products on sale and ensuring that your shop window reflects this to maximise sales potential and showcase our brands
- Speaking with customers in the shop about their holiday experience and feeding this back to colleagues in other departments
- Looking after our customers as they set off on holiday from our joining point in central Newcastle
- Daily banking duties

**You**:

- Previous tele sales and customer facing experience in a supervisory role is desirable
- Always looking for new sales opportunities
- Responsible and accountable attitude
- Enjoys leading by example and motivating your team to maximise sales and to deliver great customer service
- An excellent communicator, able to engage with customers, suppliers and colleagues
- Computer literate with accuracy, attention to detail and great organisational skills

We offer 7 days a week personal contact to our customers, through our travel shops and contact centre, so a flexible ‘can do’ attitude is essential to succeed in this role.

In return we offer you a great working environment, full in-house training and on-going support to enable you to succeed and become a valuable member of our team. Alongside your basic salary we also offer an un-capped sales incentive bonus scheme, a company pension and employee discounts on all of our holidays, short breaks and box office events, a uniform is also provided.

**Job Types**: Full-time, Permanent

**Salary**: £23,500.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

Expected start date: 17/07/2023



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