Patient Care Advisor

3 weeks ago


StokeonTrent, United Kingdom NHS Staffordshire & Stoke On Trent Integrated Care Board Full time

Job title Patient Care Advisor

Band Agenda for Change Band 2

Hours One Full time Permanent post

Two Full Time Fixed Term posts until 31st September 2023

(Flexible working options)

Are you interested in joining our team of Patient Care Advisors, in a fast paced and busy call centre type office environment?

As a Patient Care Advisor, you will answer incoming callsand make calls to, and from members of the public, dealing with their referrals and directing patients to the best service suitable to meet their needs.

You will need to demonstrate flexibility to meet service needs and enthusiasm to deliver high quality care and go the extra mile along with demonstrating excellent IT skills.

Experience of the National e-RS booking system would be a beneficial but is not essential, as full training will be provided


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