Employee Relations Specialist
7 months ago
YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.
The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.
To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.
Our Corporate division are now seeking a talented Employee Relations Specialist to join our Global HR Operations Team.
Some of the essentials for you to know are:
Location: Our office in Charlton, London
Department Size: 13 (Approx.)
Reporting into: HR Manager - UK Operations and Employee Relations
Workplace Type: Hybrid
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependant on the type of role you are in- A pension that both you and the company contribute too- A portal with an array of discounts on things like theme park and cinema tickets- Our famous staff discount along with exclusive staff sales- Private healthcare for you and your family- Flexible working- A chance to be part of a fun and caring team that support each other
Here’s a breakdown of what you’ll be doing:
- Develop the capacity of line managers to manage a range of ER problems locally, developing management styles to foster positive working relationships with employees, minimising the occurrence of line management problems and issues and fostering a positive climate for ER activity- Formulate and maintain effective and legally compliant HR / ER policies- Manage a case load of challenging ER cases, including but not limited to supporting or leading; investigations as and when required, disciplinaries, capability, flexible working requests and grievances- Act as the first point of escalation for HR Advisors and Business Partners- Deliver ER training to managers and employees- Provide key insight, MI and reporting to enable sound decisions to be made strategic level
The type of person we are looking for:
- 2+ years of prior Employee Relations experience, ideally in large, complex organisations- Law Degree and legal background will be considered as a strong plus- Significant experience in leading, communicating, advising and consulting at Executive level- Experience of working in a unionised environment (nice to have)- Solid knowledge of current UK employment legislation & ACAS guidelines- Excellent standard of report writing and verbal skills- Confidence and ability to conduct difficult and sensitive conversations with managers, and employees, both face-to-face and over the phone, showing compassion and empathy- Strong attention to detail- Ability to work on own initiative and manage own time effectively- Team orientated, flexible and enthusiastic with a can-do approach
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Experience Level: Associate
Workplace Type: Hybrid
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