Telecoms Technical Support Advisor
7 days ago
**Telecoms Technical Support Advisor - B2B**
You will be representing a leading business services provider and you will play an imperative part in the roll out of full fibre across their new and existing clients. This is a B2B role, so you will be speaking to SME owners. This is an exciting opportunityto be a part of the development of a new team within an already successful company. This is a great opportunity to really progress and kick start your career. Once this team has been created, you will then be responsible for training and onboarding new membersof staff.
**The Telecoms Technical Support Advisor role**:
You will be representing a leading business services provider and you will play an imperative part in the customer onboarding process. Your role will be to ensure that each customer has a smooth and successful experience, ensuring right first-time billingfor newly live customers, resolving technical complaints, and liaising with the supplier if necessary to ensure orders are within the SLA.
**Daily duties of the Telecoms Technical Support Advisor**:
- Resolve any order exceptions preventing successful service activation, liaising where required with customers and suppliers to resolve all issues.
- Handle customer order enquiries and requests for support during on-boarding and support the customer to diagnose and resolve set-up issues.
- Ensure right first-time billing for newly live customers. Case manage, investigate, and resolve billing queries and disputes raised by Customers.
- Actively contribute to improving customer journey and experience across VOIP and Access products.
- Successfully resolve customer technical complaints, liaising with the Customer Resolution team if necessary.
- Develop an expert knowledge of the systems, products and processes for telecoms, including assisting development of these for VOIP and Access, and support colleagues with queries.
- Support training and development of new Onboarding and In-life Advisors and Specialists.
- Create excellent working relationships across the colleague community.
**Benefits of the Telecoms Technical Support Advisor role**:
- Competitive salary between £23,000 - £25,000 DOE
- Hybrid working available, WFH 2 days per week after training
- Be a part of an exciting growth model, opportunity to grow your own team
- Excellent progression onto Expert Telecoms Technical Support Advisor and Team Leader roles
- Free on-site parking
- On site gym and bar
- Business hours, Monday - Friday, no weekends.
**The successful Telecoms Technical Support Advisor will have**:
- Strong demonstrable experience in a high-volume B2B technical support, customer care or provisioning/ onboarding team.
- Strong experience supporting FTTP, SOGEA, Digital voice and/or FTTC in a customer care /technical / provisioning role.
- Relatable and positive experience of working in a fast-paced transforming organisation, where everything isn’t perfect, but we’re working hard to get there.
- An in-depth understanding of B2B technical support processes.
- Evidence of effective problem-solving relating to customer faults.
**We have immediate start dates available for this role. Interested in the Telecoms Technical Support Advisor role? Click APPLY below for an immediate telephone consultation
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