Financial Services Software Support Specialist
2 days ago
**Financial Services Software Support Specialist**
**Home based role, £40-45,000**
An opportunity has arisen to join a Global Financial Solutions Software Provider within the User Support and Training Team
- The Team supports our growing community of financial advice firms who are subscribing to or trialing market leading Software
- Full training on the software will be provided.
- The support role will include some elements of technical troubleshooting, but most importantly will aim to assist users in creating, interpreting and presenting their clients’ financial plans.
- This position will be to primarily support subscribers and trialists in the UK.
- Our client has a presence across the world, and part of this role will involve working with colleagues and in some cases customers in all of these markets.
- The role will also include an element of user training, both via remote conferencing and when needed, through general and firm specific face to face sessions, where there is an optional element of travelling to / from office locations and conference venues.
- Full training will be provided by the existing team of experienced trainers.
**Person Specification**:
- Excellent customer service and communication skills - professional and friendly manner when dealing with clients and other members of the team, a desire to provide a high level of customer service
- Respond to queries in a self-directed manner with ongoing support from the team
- Problem solving - looking for a solution, investigating, asking questions
- Critical thinking - asking what is the software doing and how do I show this, how best do I explain this to the client
- Great team working skills
**Additional Information**:
- The job is varied, challenging, and rewarding, with no two days the same.
- Home based
- £40-45,000
Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of yourchoice
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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