Administrative Officer

2 weeks ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 250964**Salary**:

- £21,688 - £21,688**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- Deployment Group - Flexible Resource Team**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 60Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Tyneview Park, Whitley road Newcastle upon Tyne NE98 1BAAbout the job

**Job summary**:
At DWP we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at DWP accessible to you.

**Job description**:
This is an exciting opportunity to join the Flexible Resource Team. This highly adaptable team exists specifically to respond to planned and unexpected changes in Departmental priorities or surges in work. We are looking for people who thrive on variety, manage change well and will be flexible in undertaking different work assignments. This may, if necessary, include accommodating reasonable changes (taking personal circumstances into account) to when and where they work.

The Flexible Resource Team Administrative Officer will be deployed on medium to high volume, low complexity work that is easily predictable such as seasonable spikes in activity. They will be working for a newly formed team in a fast paced, flexible environment.

**Person specification**:

- We are looking for people who will help us deliver excellent customer service in a newly formed team.
- You will need to work collaboratively, effectively and flexibly within a team and contribute towards team development and expectations.
- You will communicate clearly and concisely and provide accurate information to a wide range of customers respecting diversity at all times.
- You will also navigate our computer systems making changes to account information and ensuring customers’ payments are correct.
- You must be able to competently use the telephone as this is the primary means of customer contact through a combination of both inbound and outbound calls.
- You will also influence/negotiate where required to successfully resolve queries and difficult/sensitive situations and must remain composed and professional in what can sometimes be a challenging environment.
- Demonstrating effective communication skills, treating customers and colleagues with respect and taking personal responsibility to deliver excellent customer service is also key.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.**Interview**

During the interview you will be assessed on your experience, strengths and the following behaviours:

- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service

It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain:
**What** was the task, **How** you approached the work/situation and what the **Outcomes** were, what did you achieve?

Or What was the **Situation**? That were the **Tasks**? What **Action** did you take? What were the **Results** of your actions?

**After the interview**

**Reserve List**
The reserve list will be held for a minimum of 6 months. The reserve list may be used to offer future vacancies as well as being used to offer future opportunities which may arise across the wider DWP network. Offers would be made in strict merit order.

**Further Information**

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

**Important**

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

**Reasonable Adjustment**

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security s

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