Assistant Employment Adviser

2 weeks ago

Taunton, United Kingdom Consultancy Management Training Services Ltd Full time

**Job Purpose**

As an organisation we are recruiting for our Employability contract ‘Restart’ to support the unemployed back to work. This job will play a key role in contributing to the UK’s economic recovery and is a cornerstone of the Governments ‘Plan for Jobs’ strategy.

The role will be supporting a team of Employment Adviser’s to assist individuals who are long-term unemployed return to work.

We will address the barriers to gaining new employment with tailored support for each individual to achieve and sustain work, including supported job search, re-training for a different sector and restoring self-confidence for work.

You will provide motivational support to build positive relationships, guide, inspire, challenge, encourage and help individuals obtain sustainable employment.

**Role Requirements**
- Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
- Assist the team to manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
- Deliver a positive experience to new customers, ensuring they engage with you and the programme.
- Help Employment Advisers achieve the Customer Service Standards required on the programme.
- Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
- Where required, provide appropriate training/guidance to customers to help them master digital technologies for them to engage in guided self-service learning materials and online job vacancies.
- Fully understand the local labour market, to source suitable job opportunities.
- Market specific customers to employers.
- Identify the specific recruitment needs of employers and undertake tailored pre-screens and group assessments.
- Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers
- Maintain hard copy and system-held customer records to the required compliance and quality standards.
- Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
- Ensures best practice is adhered to and championed
- Is prepared to work flexibly to meet the needs of the project, including any necessary travel and overnight stays
- Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
- To handle personal data in accordance with the organisation's data protection policy.
- Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
- Adhere to the company’s policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT.

To undertake any other duties, as required, appropriate to the post.

**Qualifications and Experience**

Essential
- A good working knowledge of the local labour market in and around Taunton
- GCSE or equivalent in English and Maths at Grade C/4 or above
- Fully IT literate in using Microsoft Office programmes, including Microsoft Teams
- Experience of working in a target driven environment

Desirable
- Knowledge of the employability industry
- Knowledge of the recruitment industry
- Experience of delivering services to meet contractual and quality standards

Full driving licence to enable deployment across a specified geographical area (region), when required

**Behaviours/Capabilities**
- Excellent interpersonal skills with the ability to work independently
- Capability to work under pressure, without day to day supervision
- High level of initiative and motivation with the ability to seek out solutions to problems
- Competent and confident to engage with customers in a range of innovative ways, including use of modern digital technologies.
- Confidence to challenge customers in relation to behaviors and attitudes towards gaining employment
- Ability to carry out the duties of the job with reasonable adjustments when necessary
- Accountable for own professional development and to undertake necessary training as identified in the Performance Review process

Prepared to work flexibly to meet the needs of the role, including any necessary travel across a regional area

**Core Competencies**
- Will to Succeed
- Getting things done
- Customer/Service User Focus
- Communication
- Persuading and Influencing Others
- Logical Thinking

**Interview Dates**

05/06/2024 & 07/06/2024

**CMT Services is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staf

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