Medical Receptionist

**Job summary**

The Medical Receptionist role is for an enthusiastic, positive, self-motivated individual who can work both independently and as part of our growing team. Our reception team are the first link for many patients and visitors who come to the surgery. The role varies on a day-to-day basis including greeting patients as they arrive and checking them in, collecting patient notes and ensure that these vital records go to the right healthcare professional. The day-to-day also involves using the clinical system and other software programmes to make appointments, booking patient transport, booking interpreters and dealing with test results. In addition, responding to tasks from clinical and non-clinical staff, liaising with external community services and emergency services and general administration.

Our reception team meet regularly to discuss best practice and ways of improving our service; we work very closely with other teams within the practice and community.

Main duties of the job

Desired skills include:

- efficiency and ability to multi-task
- good communication skills
- discretion and respect for confidentiality
- a friendly, sympathetic/reassuring manner
- great team-working
- knowledge and use of Microsoft Office suite
- positive, can-do attitude
- flexibility

From time-to-time we ask our reception team to cover annual leave of other team members through working paid over-time. Being flexible is important to us.

About us

Our mission is to provide an excellent, high quality health experience for all our patients. We are a large team, supporting approx 18,000 patients across a catchment area of Hastings.

The Station Practice is an accredited training practice which train train GP Registrars, we have a friendly ethos and training is at the forefront of our service.

Our team cross cover and support each other and we have fantastic relationships with the local community services including pharmacies and the CCG.

**Job description/Job responsibilities**

To act as the first point of contact for anyone visiting the surgery or calling on the telephone.

To receive patients on arrival and direct them to the correct surgery when required.

To deal politely and efficiently with visitors and, as a member of the practice team, provide a courteous and helpful service.

To ensure patient notes are correctly extracted and re-filed when necessary.

To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.

Answer telephone and deal with or re-direct enquiries, booking appointments etc.

Receive prospective patients and register patients.

Answer queries with regard to results of recent tests e.g. bloods, urine or X-rays. This includes contacting the hospital(s) for those results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the Surgery.

Take in requests for repeat prescriptions, hand out completed prescriptions and prepare the forms for a GPs signature when necessary. Maintain a record in the book of items received into the surgery.

Cancel appointments when necessary, contact the patient(s) and re-book if required.

Book patient hospital transport when required.

Contact the emergency services when necessary.

Liaise with doctors to make appointments for private medicals when required.

At the start of each session period, open the surgery and GP rooms and ensure that everything is ready for the upcoming session. Also ensure the patient display is correctly set.

At the end of surgery check that the out of hours message system is working

**Person Specification/Experience Essential**
- all experience considered

Desirable
- all experience considered

Qualifications Essential
- all qualifications considered

Desirable
- all qualifications considered

desired skills Essential
- efficiency and ability to multi-task
- good communication skills
- discretion and respect for confidentiality
- a friendly, sympathetic/reassuring manner
- great team-working
- knowledge and use of Microsoft Office suite
- positive, can-do attitude
- flexibility

Desirable
- efficiency and ability to multi-task
- good communication skills
- discretion and respect for confidentiality
- a friendly, sympathetic/reassuring manner
- great team-working
- knowledge and use of Microsoft Office suite
- positive, can-do attitude
- flexibility

Employer details/ Employer name

The Station Practice

The Station Plaza Health Centre

Station Approach

Hastings

TN34 1BA

**Job Types**: Full-time, Part-time

Pay: £11.44 per hour

Expected hours: 22 - 40 per week

Schedule:

- Monday to Friday

**Experience**:

- Medical Receptionist: 1 year (preferred)
- GP Practice: 1 year (preferred)

Work Location: In person

Application deadline: 14/06/2024
Reference ID: Med Recept June24