Client Services Executive

3 weeks ago

London, United Kingdom Hamilton Mercer Full time

**About Hamilton Mercer**

Hamilton Mercer is a leading provider of learning and development solutions. We were founded in 2007 and specialise in customer service training and personal development courses. Our clients span all sectors and include high-end fashion labels, charities, government agencies, technology and software houses, and global pharmaceuticals companies.

As a small-but-growing entrepreneurial team, we’re passionate about innovation, improvement and building relationships.

**Job Summary**

We are currently seeking a Multi-Skilled Client Services Executive to assist managing the end-to-end process and daily operations of organising our training projects.

The successful applicant will serve as a point of contact for our clients. Therefore, they must be adaptable, diplomatic and an embodiment of the service culture we promote.

**Key Responsibilities**
- Role modelling exceptional standards of customer service and time management.
- Screening telephone calls into the organisation, handling client queries, and occasionally handling client enquiries.
- Administration: managing training projects within our CRM system to ensure deadlines are met.
- Administration: setting up conference calls within Microsoft Outlook between clients and our Director of Learning and Performance.
- Administration: data entry of new enquiries / bookings onto our CRM.

**Your Capabilities / Strengths**
- A natural relationship builder who understands the corporate environment and is comfortable working with senior people within organisations.
- A great details person who follows processes closely and devises even better and more efficient ways of working.
- A highly skilled and adept organiser who enjoys setting goals and juggles many projects and tasks at once, while remaining cool and calm in a high-pressure environment.
- A passion for pleasing clients, learning new skills and self development.
- Excellent computer literacy, including very good knowledge of the Microsoft Office suite of software - especially Outlook, Word and Excel.
- A brand ambassador, who can actively and enthusiastically promote a company and its services.

**Other Job Titles**

Office Administrator | Client Services Executive | Office Manager | Administrator | Operations Coordinator | PA | Secretary | Customer Service | Project | Coordinator | Logistics | Senior Receptionist

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, N12 9RT: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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