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Head of It

4 months ago

Stevenage, United Kingdom M Group Services Full time

We are looking to offer a **Head of IT** the opportunity to join our expanding **Divisional Business System Team** based in **Castleford and Stevenage**.

As a **Head of IT **you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland.

Does this sound like a role for you? Read more

**About M Group Services Plant and Fleet and your team**

With 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than **9,000 **vehicles and over **25,000** owned or externally hired plant assets.

Our team has grown rapidly and we are responsible for the supply and management of specialist equipment and vehicles, supplying the Water, Energy, Transport, Data and Telecommunication sectors.

We offer a flexible working environment where hybrid working has been embedded.

**Who you are?**

Do you like a challenge? Are you keen to develop your skills? Do you enjoy finding solutions?

If you want to make a difference working with a supportive team environment, we would be pleased to hear from you.

**As the Head of IT, you’ll get the opportunity to**:

- Attend and represent Plant & Fleet IT in meetings with the business (Boards), Group (IT Operation Meeting) and with Clients when required.
- Review the SLAs and KPIs to ensure IT service performance continues to meet business requirements
- Conduct internal liaison / communication to keep them informed of upcoming IT changes explaining the impact to the business.
- Take responsibility for closing out customer complaints and be seen as an escalation point for IT issues
- Liaise with Directors and Senior Managers to identify business requirements interacting with the business and third parties where required.
- Manage any directly held software licenses and IT service contracts, ensuring where and when possible, these are novated to Group.
- Ensure that Asset management (hardware and software) processes are robust. That all parts of the business are engaged to reduce opportunities for loss or theft.
- Ensure that proposed solutions meet the exact needs of the business and approve change requests e.g. new site setup.
- Ensure that scheme of delegation has been followed and the correct level of approval has been given before approving orders with IT suppliers.
- Act as Line manager for Business Systems team.

**What you’ll bring**
- Degree or equivalent, professional qualification advantageous e.g. ITIL Service Management
- Excellent communication skills
- Good people management skills (experience of working within a matrix organisation essential)
- Experience of SLA management and KPI measurement
- Experience in supplier/relationship management, and dispute resolution in a commercial environment
- Understanding of IS management issues and drivers of IT strategy (experience in an IT management role a distinct advantage)
- Good financial and budgeting experience
- Ability to demonstrate successful delivery of projects into large organisation

**What’s in it for you?**
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform
- Private health care
- Company car/car allowance and fuel card

**Our Vision and Values**
Our vision is to be the leading service provider for essential infrastructure in the UK and Ireland.

The core values for our sustainable growth are:
People - engaging and empowering everyone to deliver and grow

Safety - putting health, wellbeing and safety of people first

Delivery - helping deliver our clients’ business needs

Integrity - behaving respectfully and in a sustainable manner to our communities and the environment, maintaining accountability and honesty in the way we work.