Seasonal Duty Supervisor

6 days ago

Inverness, United Kingdom Scottish Youth Hostels Association Full time

Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time.

As a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.

Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference

We are recruiting a Seasonal Duty Supervisors to join our dedicated, friendly and professional team at our Inverness Youth Hostel, part of the Inverness Group.

This role is suitable for someone who wishes to progress their career in hospitality management, assisting in running a busy city hostel.

**About the role**:
Reporting to Inverness Group Manager, you will:

- Provide professional, efficient and effective day-to-day hostel management.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
- Enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner
- Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times
- Assist the Group Manager and Duty Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives
- With guidance from the Group Manager and Duty Manager, assist in the marketing, promotion and development of the hostel so as to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
- Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.
- Maintains the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures.

**Ideally you will have**:

- Worked successfully in a customer facing role in similar hospitality surroundings with commitment to excellent customer service.
- Prior experience in accommodation sector, deputising manager in running a business whilst also adopting hands-on approach to get the job done including cleaning, housekeeping and basic catering etc.
- Excellent, confident communication skill, verbally and in writing, dealing with people at all levels.
- Good knowledge of health and safety at work including COSHH, HACCP and fire evacuation procedures.
- Excellent understanding of relevant data protection protocol.
- Flexible and adaptable approach to work to changing workload and priorities during busy times and be able to operate in a calm manner.

**We can offer**:

- Comprehensive induction and work related training
- Supportive culture with regular and open communications
- Free employee membership and discounts on Hostelling Scotland accommodations to explore Scotland
- Opportunity to work, live and explore stunning locations and surroundings
- Employee Assistance Programme for your health, wellness and well being
- Live-in staff accommodation (Note: small weekly levy applies)
- Pension and holidays
- Uniform is provided

**Additional Information**:

- Cover may be required at other hostels within the network to provide support.
- You must be able to provide an evidence of your right to work in the UK before starting with us.

**Who we are**:
Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. Since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what Scotland got to offer, discovering the beautiful locations and the natural benefits of the great outdoors.

**How to apply**:

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