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Sales and Marketing Assistant
4 months ago
**Details**:
**Reference number**:
- 255941**Salary**:
- £25,344- Pro-rata salary for job share**Job grade**:
- Administrative Officer**Contract type**:
- Permanent**Business area**:
- Commercial, Science Directorate**Type of role**:
- Administration / Corporate Support
- Communications / Marketing
- Science**Working pattern**:
- Full-time, Job share, Part-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- New Haw, South East England, KT15 3NBAbout the job
**Job summary**:
The purpose of this role is to provide administrative support for the sales function of APHA Scientific, the commercial brand of APHA, and for the distribution of tuberculin testing kits to Veterinary Practices UK wide.
The Animal and Plant Health Agency (APHA) is an executive agency of the Department for Environment, Food & Rural Affairs, and works on behalf of the Scottish Government and Welsh Government. Our diverse teams of over 2,000 skilled and committed professionals come together to provide research, advice and support to UK Government for safeguarding animal, public and plant health for benefit of the environment and economy.
**Job description**:
Sales administration duties:
- Processing orders for tuberculin testing kits
- Monitoring orders to ensure efficiency, dealing with internal colleagues and despatch
- Responding to Sales Desk queries, preparing customer orders, quotations, and pro-forma invoices
- Ensuring import permits from overseas customers comply with the regulations before shipping goods
- Dealing with complaints relating to reagent products
- Maintaining and updating CRM records with customer details and history using Outlook and paper records
- Assist with invoicing queries from customers
- Ad hoc marketing activities when necessary - preparing marketing and other promotional material, collating sales and customer data using Excel.
**Person specification**:
**Required skills and experience**:
- Good customer service skills, able to deal with enquiries from colleagues and customers.
- Strong organizational skills.
- Ability to work on own initiative and to work as part of a team.
- Proficient user of MS Word, Excel and Outlook.
**Qualifications**:
- 5 GCSEs including Maths and English at Grade C and above or equivalent, or previous admin experience.**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
**Benefits**:
- In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA. Our benefits include generous annual leave of 25 days (rising one day per year up to 30 days after 5 years), flexible working, a contributory pension, staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme.Things you need to know
**Selection process details**:
- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.**Application Process**
**Sift**
**Interview**
**Location**
**Reserve List**
A reserve list may be held for a period of 12 months from which further appointments can be made.
**Salary**
New entrants are expected to start on the minimum of the pay band.
**Visa Sponsorship Statement**
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
**Reasonable Adjustment**
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
**Accessibility**
**Criminal Record Check**
If successful and transferring from another Government Department, a criminal record check may be carried out.
**Internal Fraud Database Check**
**Full Time Only**
**Higher Security Clearance**
The Weybridge site is a strategically important national asset due to its role as a reference laboratory supporting the Government’s response to national emergencies including disease outbreaks. For this reason, all postholders based on the APHA Weybridge site must hold a valid Counter Terrorist Check (CTC) security clearance or above.
**Childcare Vouchers**
Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter.- People working with government assets must complete basic personnel security standard checks.**Medical**:
**Nationality requirements**:
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nat
