Housing Caseworker/admin

**What's involved with this role**:
**Wiltshire RQ906124**

They will also engage and empower customers to identifying and making appropriate housing choice, and make appropriate and lawful housing needs assessments and homelessness decision-making.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**Qualifications**:

- 3 GCSE's, Grades A-C, or equivalent including English and Mathematics.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Customer focused, empathetic and creative, with a commitment to working in partnership with internal and external contacts to ensure a high quality and efficient service.
- Experience of housing advice and homelessness casework, including decision-making and letter-writing. Minimum 3 years of experience required.
- Knowledge of landlord, tenant and homelessness law policies, and procedures, along with experience of managing a demanding caseload and carrying out home visits and investigations.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

S **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please