Service Designer
1 month ago
Role: Service Designer (Customer Facing)
Contract Length: 6 Months with possible extension.
Location: Hybrid/Edinburgh or Glasgow - Onsite collaboration when required depending on project/team requirements
IR35: Outside
Pay Rate to Intermediary: £557.25 per day
Security Clearance: Disclosure Scotland
Spinwell is recruiting for a Service Designer for an excellent opportunity within the public sector.
**RESPONSIBILITIES OF THE SERVICE DESIGNER**
An experienced Senior Service Designer is required to support the continued delivery of services across the company.
**SKILLS/EXPERIENCE OF THE SERVICE DESIGNER**
- Able to listen to the needs of the technical and business stakeholders and interpret between them.
- Able to manage stakeholders’ expectations and be flexible.
- Capable of proactive and reactive communication.
- Facilitates difficult discussions within the team or with diverse senior stakeholders.
- Works with higher impact or more complex risks.
- Builds consensus between services or independent stakeholders.
- Leads others to make good design decisions mentoring others, through pairing and role modelling.
- Shares best practice.
- Can identify and understand constraints across the business or service and is able to communicate these and work within them.
- Able to challenge the validity of constraints ensuring standards are being met.
- Providing direction on which tools and methods to use by using experience to meet the needs of users across a variety of channels.
- Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.
- Able to identify problems or issues in the team dynamic and rectify them.
- Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.
- Able to understand and utilise both quantitative and qualitative data in service designs projects.
- Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP) scope.
- Experience of utilising user research
- Designs service patterns for use across multiple services and can identify the simplest approach out of a variety of approaches.
Spinwell is recruiting for a Service Designer for an excellent opportunity within the public sector.
**Job Types**: Full-time, Temporary contract
Work Location: In person
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