Engagement Officer

2 weeks ago


Guildford, United Kingdom Cycling UK Full time

Job Advert

There’s never been a better time to join the team at Cycling UK We have an ambitious new strategy that we’re launching in April 2024 - and we want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution to making us healthier and happier, cycling can help us all thrive.

At Cycling UK, we want everyone to enjoy the benefits cycling offers to people and the planet. We’ll be sharing more information on our strategy soon but, it will focus on encouraging more short journeys by bike; promoting cycling as a popular, enjoyable, and safe activity for everyone; and striving to make every cycling experience a great one. Come with us on our journey and help us have more impact than ever before

The Supporter engagement officer provides first point of contact support for our diverse range of Cycling UK supporters, which includes members, donors, campaigners, and groups. This role is focused on providing an exceptional customer experience through the management of inbound enquires.

The post holder will be responsible for operational and administrative processes which underpin membership, manages payment processing, CRM database management and development of customer journey development.

**Closing date: Monday, 11 March 2024, 9.00am



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