Hotel Receptionist

We currently have an exciting opportunity for a Hotel Receptionist at Old Thorns Hotel & Resort.

If you are looking for a new and exciting role, in a fast-paced and lively environment with a strong desire to be a key contributor within a team then look no further

We are looking for someone who is passionate about hospitality and can work well within our existing Reception team to ensure the smooth running of the reception and provide our customers with the best experience possible. Full training will be given.

You will demonstrate excellent attention to detail, organisational and communication skills and be passionate and knowledgeable about all our hotel facilities and outlets.

**Main Responsibilities**:

- To ensure that all guests receive a warm, memorable and personalised welcome to the Hotel
- To ensure that guest needs are anticipated and that any requests are actioned.
- To maintain a high level of guest satisfaction.
- To always adhere to our Front of House customer care policy.
- To ensure that the correct operation of the main switchboard
- To ensure that all reservations for accommodation and restaurants are dealt with in a professional manner.
- Preparing guest accounts accurately prior to departure.

**Our expectations of you**:

- Smart personal presentation and polite and friendly manner
- Passionate about delivering the highest standards of customer care
- Previous experience as an Hotel Receptionist desirable but not essential

**Why Old Thorns?**
- At Old Thorns we know our success is a combined effort across all our departments, our collaborative approach is what makes us stand out from the rest. We strive to provide the ultimate guest experience and are proud to have robust training and guest service coaching to ensure this seamlessly resonates with our guests._
- We are proud of our legacy to internally train and develop staff, embracing opportunities that will benefit ongoing L&D and the organisation’s success. If you are looking for a long-term career, we have opportunities available with accredited training and apprenticeship providers support with inhouse coaching and mentoring to support employees in reaching their full potential._

We are a four-star resort located in Liphook, Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from Guildford and Portsmouth. We offer a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, a championship golf course.

**What are the Old Thorns employee benefits?**
- Competitive salary
- Share of tips
- Meals on duty
- Long Service Awards & Long Service Holiday entitlement
- Generous refer a Friend Bonus
- Discounted Health Club Membership
- Discounts across the F&B outlets
- Employee Recognition Programs
- Discounted Spa Treatments and Products

**What to expect?**
- All applicants will be initially reviewed by our Careers Team and then passed on to our Department Heads. If shortlisted, you will be contacted by a member of our Recruitment team. Successful applicants will be invited to an interview where you will have the opportunity to demonstrate your abilities and skills and ask any questions about the role and career opportunities available._
- In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage_

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you able to commute to Liphook for this work?
- Are you able to work a mix of shifts, mornings, evenings & weekends?
- Are you looking for Fulltime or casual (zero hours)?
- What is your salary expectation?
- when is the best time to contact you to discuss the role?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Receptionist