Receptionist

3 weeks ago


Farnham, United Kingdom Farnham Integrated Care Services Full time

**About us**

Farnham Integrated Care Services Ltd (FICS) is at the heart of Farnham Primary Care Network (PCN), offering patients from our three GP Practices access to our Urgent Same Day Service.

We have a team of clinicians who represent the Practices as well as PCN clinicians and musculoskeletal practitioners. Our team is completed by our HCA’s who work closely with the clinicians and our Admin team.

We are seeking two part-time enthusiastic and motivated Receptionists to work within a small reception team. You will be responsible for undertaking a wide range of reception duties and need to be friendly, flexible and have good team working skills. Experience as a receptionist and knowledge of EMIS would be an advantage, however previous experience is not essential.

**Working hours**:
Farnham Integrated Care Services Ltd (FICS) is at the heart of Farnham Primary Care Network (PCN), offering patients from our three GP Practices access to our Urgent Same Day Service.
- Our shift timings are either **AM - 8.00am-2.00pm** or **PM - 2.00pm-8.00pm** (Fri 2.00pm-6.30pm), plus one Saturday morning per month.
- Flexibility to cover other days for team absences (along with your colleagues) is essential.

**Main duties of the job**:
**General duties**:

- Welcome patients and visitors and explain FICS procedures
- Record and amend patient appointments as appropriate
- Answer general enquiries from patients and other service users
- Liaise with other agencies (e.g. pharmacy, hospital) and the four Farnham GP practices to ensure continuity of service for service users
- To use computer systems in accordance with FICS requirements
- Ensure pathology specimens are dealt with in a timely manner as appropriate
- Provide support to clinicians as requested
- Provide administrative support to reception.

**Person Specification**

**Qualifications**
- O/GSCE Level qualifications in English & Maths or equivalent

**Experience**

**Essential**:

- Previous customer service experience and the ability to communicate positively with patients and all members of the practice team and outside organisations
- Good computer skills, excellent interpersonal and communication (written and verbal) skills
- Excellent telephone manner and a friendly and helpful approach
- Flexible attitude and willingness to work effectively in a team
- Ability to organise workload priorities
- Ability to recognise, accept and adhere to the need for strict confidentiality
- Ability to use own initiative and learn new skills as well as work under pressure and remain calm
- Good knowledge of English language and grammar
- Smart appearance and manner

**Desirable**:

- Previous work experience at a GP Practice
- Experience of EMIS

**Disclosure and Barring Service Check**

**Job Type**: Part-time

Pay: £11.44 per hour

Expected hours: 12 - 18 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Holidays

Ability to commute/relocate:

- Farnham, GU9 9QS: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 09/05/2024
Expected start date: 10/06/2024


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