Customer Service Representative

3 weeks ago


Bootle, United Kingdom CSP GROUP LTD Full time

**Duties**:

- Respond to customer inquiries via various face to face channels
- Assist customers with product information and purchasing decisions
- Resolve customer complaints in a professional manner
- Upsell products and services to customers when appropriate
- Perform data entry tasks accurately and efficiently

**Experience**:

- Previous experience in customer service is preferred but not required
- Excellent communication skills in English
- Strong analytical skills to assess customer needs and provide solutions
- Ability to maintain professionalism and courtesy in all customer interactions
- Familiarity with phone etiquette and handling high call volumes

**Job Types**: Full-time, Permanent

Pay: From £23,090.71 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Bootle: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/04/2024



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