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Patient Coordinator

4 months ago

Newcastle upon Tyne, United Kingdom Insight IAPT Full time

**An exciting opportunity has arisen for patient focused Advisors/Call Handlers to support our busy National Team, based at our brand new state of the art Head Office at Great Park, Gosforth**

**Full time (37.5), Mon-Fri between 8am - 5pm.**

Being a patient coordinator is a very rewarding yet sometime challenging job, everyday is different - This starts with the initial referral, through to offering and booking treatments appointments and discharge. Ensuring the patient has everything they need to participate effectively, whether this be accessing an online webinar or workbooks for their practitioner led therapeutic interventions.

If you feel you can really make a difference to a patients life day in, day out - This is the role for you

This is a hybrid working role, working at home and also in our Central Support Services office.

**About you**

We would love to hear from you, if you possess the following:

- Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives
- Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way
- Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency
- Have excellent customer service skills and confident telephone manner
- Are an inspirational team player with excellent communication skills and able to work collaboratively
- Are computer literate and have good understanding of Microsoft Office
- Are able to deliver required performance targets

Ideally you will have call handling experience and have worked with the public either in a healthcare setting (e.g GP Surgery/Hospital Reception), or in a contact centre environment. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

Your will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

**What we offer in return**

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

- 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell days
- Enhanced pension
- _ Wagestream_ - _ability to _release earnings, giving you instant access to your pay
- Refer a Friend payment of £500 (or £750 for certain roles)
- Cycle to work & enhanced car schemes
- Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
- Free Will Writing and Confidential Financial Advice
- Fully funded flu vaccines
- Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV’s, fitness trackers and more
- Various colleague networks including neurodiversity, LGBTQ+ and BAME
- Bi-monthly values awards, where winners receive gift vouchers and a tree planted in their honor
- Family friendly policies including enhanced maternity, paternity and adoption pay
- Volunteer programme
- Enhanced life assurance scheme, payment being three times your annual salary