Dietetic Assistant

**Base**: George Eliot Hospital OR Warwick Hospital

We are looking for an admin assistant with strong diary management skills to support the community dietitians in Warwickshire.

You will join a busy and friendly team of dietitians, and dietetic assistant practitioners working across the county. Your job will involve admin work, requiring a high level of attention to detail, and excellent organisational skills. You will spend time contacting patients, completing risk assessments, and booking them an appointment to see the dietitian. You will manage multiple diaries, ensuring appointments are booked within agreed time frames.

In addition to your admin tasks, you will assist the dietitians by ordering samples of nutritional products, and entering nutritional information into a computer system. You will be asked to contact patients and care homes to check their weight and progress, and report back to the dietitian.

We support flexible, and agile working, and are fully committed to the wellbeing of our team, having two wellbeing ambassadors in the department, and a variety of wellbeing initiatives.

To provide administrative and clinical support to the Warwickshire Community Dietetic team, based at George Eliot, and Warwick Hospitals.

To manage the booking of domiciliary visits on behalf of the community dietitians, including completing risk assessments and documenting in patients’ dietetic records.

To utilise online systems for ordering nutritional supplement samples, and analyse patients’ dietary intake using nutrition software to support the dietitians.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Administration

To monitor caseload waiting times and book appointments, ensuring patients are being seen within agreed time frames

Liaising with dietitians regarding diary management, and booking patients into pre-approved time slots.

Booking necessary equipment, e.g. Scales for the dietitian to use during the appointment.

To contact patients and complete risk assessments and saving them to the patient’s dietetic record

To take responsibility for dealing with cancellations, rescheduling etc.

To take the minutes for community team meetings

Clinical

To assist dietitians to ensure patients nutritional needs are met, performing reviews of patients according to agreed standards.

To complete telephone triage to ensure referrals into the team meet our referral criteria.

To order samples of nutritional supplements from manufacturer’s websites as per dietitian instructions.

To telephone patients to discuss nutritional supplement samples, and if required, generate a prescription request to the GP

Other

Participate in departmental health and wellbeing initiatives

Participate in team projects, and audits as required

Participate in student training as required

Participate in appraisals and development reviews

To participate in appropriate training and development activities.

To participate in team, professional and personal development activities and promote commitment to continuous development and improvement

Ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.

To follow departmental guidelines and procedures.