Service Controller

3 days ago

Westerham, United Kingdom SAFEGUARD PEST CONTROL Full time

**SERVICE CONTROLLER - £23,000 to £25,000 pa, 35 hour week, 9am to 5pm, Mon - Fri.**

Safeguard Pest Control part of the Orkin Rollins group of companies is one of the top five pest control companies in the UK, covering England, Scotland, and Wales. With over 30 years’ experience, we specialise in all forms of commercial and residential pest control, bird control and specialist environmental services.

**Role**

Your role as a Service Controller is to assist and to ensure the smooth running of the Service Department.

**Duties & Responsibilities**

Although not limited to, your duties include such items as:

- Report any service problems to relevant Service Manager
- Answering service line
- Support, and try to rectify technician queries, access requests/problems
- Intermediary between management and technicians
- RAMS (Risk Assessments & Method Statements)
- Scheduling ‘Routine’ dates when required
- Checking if ‘call-outs’ have been completed
- Logging ‘job-work’ orders onto system - Proof reading when required
- Setting up new contracts, cancelling contracts, amending contracts having obtained management permission
- Address / Assist with setting up and solving problems with technicians’ mobile phones
- Explain what contract entails when technicians enquire
- Arranging technicians parking
- Checking jobs to see if they should be completed; chasing technician(s) to complete/follow-up if scheduled dates are not being met
- Check and report on technician’s state of service
- Block treatment admin - sending out letters, organising technicians, typing/sending out report
- Set up, maintain and troubleshoot client portals - ensuring access permits are up to date.
- Assist in organising holiday cover for technicians

When there is a requirement to assist sales & service managers with new contracts: Producing front sheets, service agreements, requesting P.O numbers, arranging ‘Initial Treatments’ (IT’s), setting new contracts up on system, notifying technicians, collating site files, checking invoice once completed, posting all relevant paperwork.
- **If you would like to be involved in a busy service environment and excel at customer service we would love to hear from you.**_

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kent, TN16 1BT: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- CRM software: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 08/06/2024
Reference ID: SC29052024SK

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