Dior Ambassador

Since the launch of its first fragrance, “Miss Dior” in 1947, and its first lipstick, “Rouge Dior” in 1955, Parfums Christian Dior has established itself as one of the world’s most iconic brands; devoted to Christian Dior’s vision of high quality, femininity and luxury. Today, our make-up range is noted for its creativity and innovative product lines; with an unrivalled fragrance catalogue ranging from the feminine fragrance of J’Adore to the sexy, daring fragrances of the Poison range. The ultimate symbol of elegance, excellence and luxury, Dior creates desire by sublimating the beauty of women.

**JOB DESCRIPTION - ACCOUNT MANAGER**

**MISSION**

As an Account Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

**MAIN RESPONSIBILITIES**

SALES
- To set targets for all Team Members in line with Company expectations
- To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
- To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
- **KPI: To achieve sales targets**_

SERVICE
- To educate and train Team Members on the use and history of Parfums Christian Dior products
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
- To initiate contact with customers and welcome them both on counter and through traffic stopping
- **KPI: To achieve target for Mystery Shopping**_

MANAGEMENT
- To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
- To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
- To proactively grow your business through events, appointments and return bookings
- To ensure all operational and administrative tasks are complete and to the best of your ability

GENERAL
- To participate in merchandise management and ensure that it is in line with Corporate guidelines
- To adhere to all Company procedures and policies, as outlined in the employee handbook
- To build relationships with store management and adhere to all store policies and procedures
- To carry out any additional duties as directed by the management team

**POSITION WITHIN THE TEAM**

**Reports to**:Area Manager / Beauty Department ManagerSince the launch of its first fragrance, “Miss Dior” in 1947, and its first lipstick, “Rouge Dior” in 1955, Parfums Christian Dior has established itself as one of the world’s most iconic brands; devoted to Christian Dior’s vision of high quality, femininity and luxury. Today, our make-up range is noted for its creativity and innovative product lines; with an unrivalled fragrance catalogue ranging from the feminine fragrance of J’Adore to the sexy, daring fragrances of the Poison range. The ultimate symbol of elegance, excellence and luxury, Dior creates desire by sublimating the beauty of women.

**JOB DESCRIPTION - BEAUTY CONSULTANT**

**MISSION**

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

**MAIN RESPONSIBILITIES**

SALES:

- To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
- **KPI: To achieve sales targets**_

SERVICE
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
- To initiate contact with customers and welcome them both on counter and through traffic stopping
- To identify, understand and reformulate the client nee