Reservations Officer

4 weeks ago

Ashford, United Kingdom One Healthcare Full time

**Reservations Officer**

One Healthcare, a Private Hospital Group based in Ashford, Kent, has an exciting opportunity for a Reservations Officer to join our friendly team.

As our Reservations Officer, you will be ensuring the effective planning of workload in the Reservations department, including:

- Managing appointments
- Processing new referrals
- Administration of the clinics.

You will also be responsible for the administrative support, including dealing with telephone enquiries and offering excellent customer service to patients, consultants and staff.

You will be expected to work closely with the Clinical and Non clinical departments to ensure the smooth operating of the Reservations department.

**Hours**: 37.5 hours, Monday to Friday. Flexible shifts between 8am and 6pm.

**Reservations Officer**

Reporting to the Reservations Team Lead, as a Reservations Officer you will provide an outstanding service to patients and potential patients.

You will work closely with all relevant departments to ensure a smooth and effective service to all patients pre and post surgery.

The role will involve:

- Informing patients of their booking and admission by means of a computer generated letter and information pack;
- Management of generic mailboxes;
- Scanning and filing patient records, clinic letters, and booking forms into the relevant IT system;
- Supporting with switchboard.

**Qualifications**
- Minimum G.C.S.E. education or equivalent, including English and Maths

**Experience**
- Proven ability to work effectively in a team environment and independently as required
- Relevant experience within an administrative or customer service role, including dealing with patients
- Experience in a private healthcare environment

**Skills**
- Patient orientated with a focus on continuous service improvement.
- A good team player with a collaborative approach to achieving goals.
- Competent using IT systems.
- Enthusiastic and passionate.
- Ability to work well under pressure.
- Demonstrable customer service skills and awareness.
- Able to work under pressure and to meet tight deadlines.
- Flexible attitude and approach to the role.
- Organisational skills
- Excellent written and verbal communication skills

**Desirables**
- Previous health sector experience
- Previous experience in reservations

**Reservations Officer**

**About the Hospital**

One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart.

**Our Recruitment Process**

At One Ashford Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Ashford Hospital reserves the right to remove job adverts before the closing date.

OAH: Reservations Officer

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