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Service and Maintenance Plan Assistant

3 months ago

Swansea, United Kingdom Consumer Energy Solutions Full time

**Job description**

**Service and Maintenance Plan Assistant**

Due to substantial growth, we Consumer Energy Solutions are looking for another member to join the growing team as a Service and Maintenance Plan Assistant. The job will involve Payment Management, Administration, Service Plan Management and Performance Reporting.

**COMPANY PROFILE**:
Consumer Energy Solutions (CES) are the UK leader of Energy Efficiency companies in the UK. We are a multi award winning company and have even won the regional 2023 energy efficiency awards.

Don't just take our word for it, we rate are a 5* company on trust pilot with over 1000 reviews and have been listed on Wales Fast Growth 50 project.

With the renewable energy industry thriving at present, you couldn’t pick a better time to join Consumer Energy Solutions.

**Job Role**
- Accurately schedule and coordinate annual service appointments for heat pumps
- Monitor and manage payments for service plans
- Collaborate & communicate effectively with customers
- Handle general administrative tasks
- Responding to customer queries effectively and efficiently

**Skill set required**:

- Previous experience in administrative or customer service roles
- Exceptional time management and organising skills
- Strong ability to communicate both written & verbal
- Ability to handle customer inquiries and issues with total professionalism
- Basis understanding of heating systems or the real willingness to learn
- £22,308.00 basic salary + achievable bonus £4,500pa
- Weekends Off
- Full training
- Realistic career progression
- On Site Parking
- 28 holidays a year inclusive of bank holidays (one extra holiday for each year of service)
- Beautiful office location down Swansea Marina

To discuss further, please get in contact with Kristy Berry in Recruitment on 07415783764.

**Job Types**: Full-time, Permanent

Pay: £22,308.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 10/06/2024
Reference ID: Service and Maintenance Plan Assistant
Expected start date: 17/06/2024