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Customer Services Assistant
3 months ago
**Customer Services Assistant**
**Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY
**Hours**:Full Time Fully Flexible; working 5 days out of 7, covering hours that can be between 09:00am - 05:00pm
**Pay**:£10 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- Are you passionate about upholding excellent customer service?
- Are you ready to be a brand ambassador while reaching suitable resolutions to guest feedback?
**About the LEGOLAND® Windsor Resort**
We are looking for Customer Services Assistant to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
**About the role of Customer Services Assistant**- Meeting response time targets on all forms of guest contact
- Deciding appropriate resolution and compensation when resolving guest feedback
**Experience required**:
- Have a passion for delivering excellent customer service
- Have exceptional attention to detail, including written spelling, punctuation and grammar
- Be able to clearly communicate to our guests and with fellow colleagues
**Perks and Benefits**:
- Pay of up to £10.00 per hour
- 40% discount off LEGO sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
- Fortnightly pay
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Ongoing training & development
**About Merlin**
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
**Everyone Matters at Merlin**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
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