Administrative Assistant

Do you like interacting with the public and making a difference to their care? then this could be the post for you.

We are looking to recruit a receptionist to join our friendly outpatient team for 15 hours a week. Aberaeron Integrated Care Centre is a recently opened facility providing facilities to deliver modern GP and outpatient care to the local population of Ceredigion and the successful post holder will be the front face of the service.

We are a small outpatient team comprising of 9 nurses and 5 admin assistants working across the 2 Integrated Care Centres in Ceredigion, namely Aberaeron and Cardigan. This post is based in Aberaeron but there may be occasions when travelling to Cardigan to support the team there is necessary.

Signposting patients to the various clinics provided and visitors to meeting rooms.

Answering telephone queries.

Providing admin support to the outpatient service by organising medical records in preparation for clinics; ensuring relevant documents are available so that the clinic runs smoothly and recording patient outcomes on the Welsh Patient Administration System.

General office duties - managing post, photocopying, scanning as required.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services.

**The post holder will**:
Welcome visitors by greeting them, in person or on the telephone; answering or referring enquiries.

Direct visitors to the appropriate person and office

Maintains security by following procedures eg monitoring signing in book
Receive, sort and distribute daily mail/deliveries

Solve delegated problems logically and make decisions appropriate escalating issues when required.

Provide timely and accurate work.

Use of computer systems eg. Patient Administration Systems or departmental databases.

Respond positively to change in the working environment and to deal effectively with work pressures when they arise.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 06/02/2023.