Business Support Administrator

2 weeks ago


Borehamwood, United Kingdom Hello Owl Full time

**Purpose of the role**:
To support a busy VA business in delivering client work in a way which makes them keep coming back for more.

You will provide expert administrative support to a dedicated portfolio of clients, and also support other team members with their portfolio where additional resource or different skills are required. While this is a primarily client-facing role, you will also be expected to dedicate your time to support Hello Owl’s own business operation where required.

Duties are varied and interesting such as:

- Diary, appointment and mailbox management
- Data entry
- Research and benchmarking
- Social media content creation, scheduling and management
- Travel arrangements and expenses
- Arranging property maintenance
- Administration relating to tenant and property management
- Bookkeeping; creating quotes, statements and chasing invoices
- Liaising and organising internal and external stakeholders such as tenants, landlords, trades
- Arranging checks and certifications such as gas safety checks, EPC, EICR, end of tenancy
- Handling deposit disputing
- Listings; properties for rental, vacancies
- Writing, improving and overseeing processes and procedures
- Call answering
- Using client systems to effectively deliver their requirements

**Essential criteria**
- A level or equivalent qualifications
- GCSE English and Maths with a minimum of grade C / 6 points
- Substantial office experience
- Confident use of MS Office suite
- Experience using different information systems such as those used for bookkeeping, HR, website management or CRM
- Resourceful and adaptable as the workload and client systems vary
- Ability to juggle multiple and competing priorities in a high-pressure environment
- Able to work independently
- Excellent written and verbal communications skills
- Consistent accuracy & attention to detail
- Sense of urgency and drive to exceed client expectations

Homeworking is a possibility after a successful probationary period where you have a home broadband speed 5 - 25 mpbs so that our systems function effectively.

**Desired Skills**:

- Experience working as a PA / EA / Administrator
- Property experience, in particular as a letting’s administrator / property manager

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Borehamwood, WD6 1SL

Reference ID: BSA - HO
Expected start date: 20/03/2023



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