Associate Exploratory QA

-Job description

Associate Exploratory QA will be embedded within cross functional teams from the QA & Test discipline, working alongside the Exploratory QA. In this role you will contribute within the Pod/team to exploring the software from both a technical and customer perspective in order to ensure maximum quality is achieved, with guidance from the Lead Exploratory QA. As an Associate Exploratory tester you will be expected to gain an understanding of the product under test and use this understanding alongside your testing experience to question and identify defects and improvements to the product features delivered.

In this role, you will:

- Validate customer behaviour and highlight any gaps / missed requirements
- Raise clear concise defects, no duplication and linking of common issues
- Highlight any detrimental impacts where defects have been agreed not to be fixed
- Carry out effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live e.g. writing test cases from matrix provided or detailing exploratory cases based on a story
- Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
- Identify improvements to make delivery more efficient saving time and/or money e.g. automation & reuse of test artefacts
- Active involvement within department teams to create a self-teach / learning culture. Professionalising practices e.g. data & new ways of working, creating a 'best place to work'.
- Provide input into requirements where applicable to improve customer experience
- Provide accurate testing updates to required stakeholders detailing progress.
- Provide support, guidance and mentoring to other team members as required.
- Work collaboratively with colleagues and other teams to ensure speed to market following agile practices
Requirements

To be successful in this role you should meet the following requirements:

- Good knowledge of the testing process, digital channels, and customer expectations (ideal but not essential)
- Excellent awareness of PCs, technology and the internet (including browsers, operating systems and devices)
- Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
- A strong team player - highly collaborative recognizing their specialized role in the department and acknowledging other areas/individuals roles and responsibilities.
- Good communication skills, both written and verbal, to explain complex issues
- Good decision making skills to be able to evaluate importance of defects found during testing, based on impact

This is a Hybrid role. The base location for this role is Leeds and you would be expected to be in the office a minimum of 1-2 days a week.

You’ll achieve more when you join HSBC.