Customer Service Assistant

7 months ago


Bradford, United Kingdom Robertshaw's Farm Shop Full time

**Job description**

**Customer Service Assistant**

We are looking for an exceptional individual who loves food and works well in a busy customer facing environment. We focus on experience in addition to finding enthusiastic foodies who care about great service, want to learn more and are not afraid of hard work.

We have an opening for a Customer Service Assistant position available working a 30-hour minimum contract. This position is to be a good all rounder, working within the Garden Centre, Produce, Shop and Warehouse. As part of our team this involves providing an excellent customer service experience whilst on the shopfloor, making sure impeccable replenishment is carried out and the ability to work efficiently as a team with your colleagues to ensure stock rotation it swift and professional.

Hours are a minimum of 30 hours working during the week and one day over the weekend.

**Responsibilities include**:

- Delivering excellent customer service - answering queries and assisting customers with different items.
- Keeping up with high standards of replenishment-rotating stock to ensure the best quality.
- The ability to work efficiently as a team.
- Ensuring prices and relevant info is updated
- Liaising with managers and team members to create eye catching displays
- General housekeeping-ensuring the department is cleaned and tidied regularly
- High standards of food, health and safety procedures followed at all times.

**Requirements and core behaviours for this role**:

- Someone with a love for food - Know and learn about the food we sell: What it tastes like; how to cook it; store it; prepare it; what works well with it etc.
- An enthusiastic individual with a cheerful outlook where nothing is too much trouble and has a huge passion for the products we sell
- Positive and polite communication skills with customers, anticipating their needs and making sure their experience is as good as it can be
- Making sure policies and procedures relating to process, product and people followed at all times.
- The ability to work excellently as part of a team with your colleagues.

**Reports to**:

- Shop Manager/Team Leaders

**Why work for Robertshaw’s?**

Here at Robertshaw’s we pride ourselves on having an excellent workforce and always want to make sure that staff morale is high and achievements and hard work doesn’t go unnoticed. We offer:

- A staff discount for all our staff members.
- Contributory pension scheme
- Free onsite parking
- The opportunity to take part in community events
- And of course, the opportunity to work with a brilliant team

Pay: £6.40-£11.44 per hour

**Benefits**:

- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- Holidays
- Overtime
- Weekend availability

Work Location: In person

Pay: £6.40-£11.44 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Bradford, BD13 3SS: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Customer Service Assistant



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