Weekend Care Supervisor

3 months ago

Newport, United Kingdom Home Instead Full time

**Company Description**
Home Instead is a family run business, established in 2010. Our Mission is to be the most admired home care provider in **Newport, Shropshire**, by changing the face of ageing and being the first-choice provider of in-home dementia care.

We are the first homecare provider in the region to achieve and maintain a CQC “Outstanding” simply because we pride ourselves on excellence and quality in the care provided to our clients and the support given to our team every day.

Due to further growth and development, we are now seeking another **Weekend Supervisor** who would be responsible for ensuring that our clients receive the appropriate support and a high-quality service and that our Care Professionals are supervised, supported, and developed to deliver our services professionally while demonstrating our values.

The role is part time, working alternate weekends 9am to 5pm Saturday and Sunday.

Handover from 4pm Friday until 10am Monday. There will be a need to attend the Newport (Shropshire) office for handover on Friday at 4pm and Monday at 9am.

Main Responsibilities:

- Monitor, mediate, and log both client and Care Professional activity on IQ and People planner including failed log in alerts to ensure the safety of both Client & Care Professionals
- Answer all incoming calls and respond to appropriately
- Reallocating/covering calls for sickness and informing Clients of changes
- Maintaining client and Care Professional relations
- To cover visits in an emergency or when there is no other cover available
- Ensure that they are available at all times of the required On-Call period
- Conduct client QA’s and service reviews as required
- Maintain accurate client and Care Professional records on Home Instead software and People Planner
- Conduct client and Care Professional introductions as required
- Build and maintain positive relationships with potential and existing Clients, their families and other professionals involved in their care
- Build and maintain positive relationships with Care Professionals, while identifying development and /or training needs
- Support and mentor Care Professionals
- Maintain regular contact with Clients and Care Professionals

**Qualifications**
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.

**Additional Information**

**Benefits**:

- Salary is competitive and dependent on experience
- Pension scheme
- BHSF Health Plan
- Generous Holiday allowance
- Benefits and store discounts
- Employee Assistance Programme
- Refer a friend scheme
- Opportunities for career development and progression
- Supportive working environment
- Company Events and employee engagement throughout the year and so much more

Please note that this role is UK based and a right to work in the UK will need to be established as part of the recruitment process.

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