Pharmaceutical Export Forwarding Clerk

2 months ago


Heathrow, United Kingdom Freightserve Full time

Freightserve recruitment are looking for an Experienced Pharmaceutical Export person. The company is a well established Freight Forwarder based in the Heathrow area.

The senior forwarder is part of the above department/branch. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.

**Key Activities / Accountabilities**

**Senior Forwarder Element**
- Ability to lead local team in absence of the supervisor
- Train new team members to company standards, customer service and job duties
- Provide effective communication to team members, supervisors, management and customers
- Maintain strong working knowledge of the company, it’s processes/products/services
- GDP and Pharmaceutical knowledge and experience

**Forwarder Element**
- Remain in contact with customers and suppliers to maintain relationships
- Cost control
- Completion of end to end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Customs Entries
- Assist Supervisors and line managers where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Work closely with the Operations manager for Internal and external rates reviews.
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager

**Preferred Experience and Knowledge**
- Business related experience
- Proven customer service record and experience
- Proven operational experience
- Pharmaceutical & GDP experience/knowledge

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.


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