Operations Associate

2 weeks ago

Renfrewshire, United Kingdom Burberry Full time

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

RESPONSIBILITIES

Responsible for all aspect of inventory control including, receiving and handling stock orders receiving from hub or warehouse and insuring accuracy of products received and reporting any discrepancy

Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.

Keeping back of house in a tidy manner compliant with Retail Operations and Standards.

Quality control on all products at all times and reporting any issues to store lead

Support aftersales process (alterations, repairs, personalisation) to elevate the client experience.

Insure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately

Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks

Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties

PERSONAL PROFILE

Excellent organisational skills and meticulous attention to detail

Excellent communication skills both verbal and in writing

Intermediate computer skills in core Microsoft software

Previous experience with SAP desirable

Ability to work well in a team

Ability to work in a busy team environment

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