Technical Sales Engineer
6 days ago
**Technical Sales Engineer - 1 year FTC (option to extend) - Robotics Company - Up to £50,000 plus benefits - London/Hybrid working**
**Key responsibilities**:
- Be one of the team's recognised technical & product experts
- Assist Sales on an "on-call" basis
- Provide pre-sales and post-sales technical support - remotely, or in-person for some customers, mainly in UK but also in other EMEA regions as required
- Assist the relationship with our outsourced repair team:
- ensure a smooth flow of repairs according to defined SLAs
- escalate issues to our Global HQ as required
- assist with warranty claims, spare parts and consumables monitoring and reordering
- communicate statistics and reporting on a regular basis; suggest performance improvements
- For existing and new products:
- assist with proof-of-concept testing at customer sites
- handle product-level documentation and loading information on company websites
- handle product-related queries and escalate as required with our HQ
- Coordinate software updates and partner technical communications as required
**Key skills**:
- Previous technical work expertise: proven ability to quickly assess technical issues and recommend solutions
- Technical education, engineering degree or equivalent preferred
- Technical communication: ability to rapidly explain technical issues in an understandable manner to non-technical colleagues and partners
- Flexible to travel (mainly in the UK) to customer and partner sites
- Flexible to occasionally work extended hours on customer sites
Broadstone Resourcing Ltd acts as an Employment Agency and an Employment Business and all appointments will be made on merit alone.
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