Enforcement Team Administrator
4 months ago
Dukes is an award-winning Enforcement company centrally located in Stone, a canal town between Stoke-on-Trent and Stafford. Our clients are largely local authorities for whom we collect unpaid council tax debt, business rates and more. We’re a family run company with of roughly 80 employees located across England and Wales, with roughly 40 people based in our Stone head office. Our team are all energetic, caring and have a good sense of humour, making us a great place to work
**Salary**:£22,700
**Location - **Stone, ST15
**Contract - **Permanent
**Working Hours** - Monday to Friday between the hours of 8:00 and 17:00 (40 hours per week)
**The rewards**:
- Up to 33 days holiday, including bank holidays
- Mental Health Champions and free counselling available to support your wellbeing
- Benefit package includes eye care vouchers
- Pension scheme, career development, long service awards and annual company awards
- Casual dress, regular social events, free onsite parking
- Complete office shutdown between Christmas and New Year
**The role**:
As an Enforcement Team Administrator, you’ll be responsible for the daily operational support for all of our Enforcement Agents.
**Other responsibilities include**:
- Monitoring of staff (Enforcement Agent cleansing)
- Completion of weekly plans, alongside the Enforcement team
- Vehicle tracking and monitoring
- Reviewing all Enforcement Agent’s certificates
- Liaising with all other departments within the business
- Working closely with the CFO and Accounts to process Enforcement Agent’s banking
- Enforcement Agent recruitment
To help launch your career we’ll provide you with in-depth induction training where you’ll quickly become an expert on the enforcement industry and our systems. Following the completion of your probation we’ll help you to develop your skills even further and for those who want to progress, create the right opportunities. With a clear grading structure and promotional opportunities available, we’re keen to identify talented people and help them move to the next level.
**The skills / experience you’ll need**:
- You will have proven experience in a fast paced, administrative role.
- The ability to work as part of a team.
- Proven experience using Microsoft Office systems.
- Excellent communication - you have strong written and verbal communication skills.
- Personable - you know how to make colleagues and clients comfortable talking to you, and they find you both engaging and credible.
- Organisation - you can follow a process, handle multiple and changing timescales and stay on top of a varied and rapidly changing workload without dropping the ball. You are flexible and highly self-motivated as well as being able to work as part of a collaborative team.
**Job Types**: Full-time, Permanent
**Salary**: £22,700.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free flu jabs
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Stone: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administrative: 1 year (preferred)
Work Location: In person
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