IT Technician Apprentice

**Working for IT Engine**
Set up in 2018 with the mission to deliver better and faster IT Support services to businesses across Sussex, Surrey, Kent and London. We believe customers getting straight though to an expert who can help them straight away and all the way through to gettingthem back up and running again is the right way.

**The Package**_
- At Tiro, we make great things happen for people. And that starts with you. In this role you’ll receive:

- Starting salary of £11232
- 20 days holiday + Bank holidays
- Workings hours are 36 hours per week
- Company pension scheme
- Regular training and CPD opportunities

**What will I be doing as an apprentice?** This opportunity will allow you to develop, through study and "on the job" experience, the knowledge, and skills necessary to be a valuable IT Technician Apprentice and in doing so support our efforts to deliver an outstanding IT support service.

Throughout your apprenticeship you will have the opportunity to get stuck into various aspects the job to fully immerse yourself in what it means to be an IT Technician Apprentice.
Duties include:

- Answering the phone to customers and ensuring customer tickets are responded to promptly.
- Troubleshooting hardware and software issues using basic tools.
- Happy to travel and work at customers locations (supervision, travel & subsistence provided).

**Skills, Knowledge, and Expertise** Experience

Whilst previous experience is great, we at Tiro are always open to wildcards. We’re not just interested in experience and qualifications; we’re looking for someone with the right attitude and aptitude to fit right in at IT Engine.

**Qualifications**:
It’s about enthusiasm, not school results. In our experience the most successful apprentices are those who are driven to find out more about the sector, can be up front about what they do and don’t already know, are considerate, self-reflective, and impatientto learn the job role

About You
We’re looking for someone who is driven and determined to get what they want. You’ll need to show you can be thorough, obsessive and have strong attention to detail and observational skills.
You’ll have a naturally enquiring mind and be digitally savvy. We’re looking for someone whose fearless and loves being part of a team. You’ll be brave enough to be yourself with enough self-confidence to speak to customers and come up with quick solutionsto fix the problem in hand.
To succeed in this apprenticeship, you’ll need bags of enthusiasm, be a fantastic collaborator and be hungry to learn

Even if this doesn’t sound quite like you, but you still think you could do a great job in the role, get in touch. We’re always open to wildcards.

**So how does the apprenticeship work?** At Tiro we’re obsessed with changing lives through science and technology apprenticeships so we can’t wait to have you on board.
Over 18 months, you’ll devote a minimum of 6 hours of your working week on 'off the job’ training. This can include theory training (for example, virtual lessons & online learning), alongside practical training (for example shadowing, mentoring, & time spentwriting assignments. Together this will count towards a Level 3 Information Communications Technician. You’ll be trained by an expert tutor from Tiro as well as an experienced mentor at IT Engine who together, will make sure you develop the knowledge, skills,and work habits you’ll need to succeed in your career.
Being an apprentice is hands-on, so you’ll get the chance to learn things you might otherwise not have experienced in a university or college environment.
The best part? You’ll be earning a salary while you gain your qualifications, meaning no huge student loans to pay back at the end of the programme

**About Tiro** We're Tiro (pronounced 'Tea-ro’ as in white, two sugars).
In Latin, it means novice, recruit, apprentice, beginner and soldier. The perfect name for a company that’s been helping fearless apprentices to join ambitious businesses since 2005.
We believe that great apprenticeships help everyone. There are remarkable apprentices out there just waiting to be found, and fantastic employment opportunities waiting to be filled.
Our work will never be just about getting bums on seats and pocketing our commission. In our own small way, we’re helping to change the world - finding people that are working on COVID vaccines, finding new ways for technology to help humanity and helping totackle the big issues of the day, like climate change. As well as helping people - young and old - to find their way.