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Customer Care Handler

6 months ago

Cardiff, United Kingdom Admiral Full time

**About Veygo**

Veygo is an independent company built and owned by Admiral operating within the Admiral Pioneer business. Admiral Pioneer is a new business within Admiral Group with the objective of seeding, launching, and scaling new businesses that will become one of the growth engines for Admiral in the future.

Veygo is one of these new businesses and at the forefront of the Mobility as a Service (MaaS) revolution, providing transport solutions for customers with and without cars. We want to make life easier for those wishing to share cars, use their own temporarily, or for learner drivers looking to practice in a family member’s or friends’ car. In short, we want to help people be able to get behind the wheel of a car, even if they don’t own one.

We are building a dynamic and energizing environment where we will provide all the excitement and freedom of a scale-up but with the support and stability of an established large organisation. As of today, we have a strong team of 80, but with a clear idea of where we want to go in the next few years, we need to strengthen it to keep pushing forward. We seek to recruit bright, passionate people who have a can-do attitude who look at the world and see the opportunity in our own small way, to make it better for our customers.

**About the role**

Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support.

Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim. Other responsibilities managed in the team are Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. The role is challenging but rewarding

Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions such as our Claims department.

We're looking for a Customer Care Handler to join on a 12 month FTC.

**Responsibilities**

As Customer Care Handler, you will be responsible for:

- Providing an outstanding level of service to our customers from start of their Veygo journey to the end
- Understanding the customers’ needs and strive to improve their journey, whether this be team, process or product related
- Putting the customer first when making decisions throughout their need of support from us
- Supporting customers whilst they purchase one of our Veygo products
- Assisting the customers when then need to contact us about an active policy
- Helping our customers when their vehicle has been involved in an incident
- Protecting our products and business by ensuring our customers have not committed fraud
- Contributing to the business goals and strategy

**Requirements**:

- Customer Centric with strong and transparent communication skills, in any form of interaction
- The ability to not only spot problems but dig to the root cause and implement changes
- Be able to work on your own initiative and be confident in making decisions.
- The ability to work in a fast-paced environment
- Strong organisation skills with confidence in challenging the status quo

If you've got 3 of the 5 skills we're looking for, we still want to hear from you

**Our Commitment to You**

All qualified applicants will receive equal consideration for employment.

**Salary, Benefits and Work-Life Balance**

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

At Admiral Pioneer we have a hybrid way of working, meaning our employees work both from home and in the office. We understand everyone has their own preference of working and so we are open to discussion on how this would look for you. If you have any questions or would like to learn more, please reach out to our Recruitment Team here.