Part Time
3 weeks ago
**Part Time - Customer Support Advisor**
**12 Month FTC**
**Part Time - Option to do either 21 or 28 hours per week.**
**Starting on £14,500 - £19,500, pay increase after 6 months probationary period**
**Hybrid - 2 Days London Office Based**
We are currently recruiting for a Supporter Care Advisor to join a UK Charity based out of London. As Supporter Care Advisor you will contacted through various streams by supporters/members and you must act as first point of contact, supplying first grade customer service
Key duties and responsibilities:
- Effectively pass long queries to relevant teams and signpost where appropriate.
- Encourage customers to take advantage of our supporting and professional memberships.
- Use company knowledge and deliver briefings to advise customers on an array of topics.
- Prioritise tasks based on the agreed Contact Centre Service Level Agreements.
- Help to develop and support the training of new members to the team using the contact centre systems and relevant software.
- Request information and support from other teams when information is needed regarding events, campaigns and other DUK activities.
Skills and experience required:
- Excellent communication skills both via phone and in person.
- Proficient in using Microsoft Office packages.
- Organisational skills and adaptability when completing tasks under pressure.
- Demonstrate empathy towards our customers across all channels of communication.
**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Pay: £14,500.00-£19,500.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in London
Reference ID: LB/SCP/1605
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