Team Leader Aldershot

5 months ago


Aldershot, United Kingdom Serco Plc Full time

Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

**Contract Type**: Full Time, Permanent

**Location**: Puckridge Barracks, Aldershot, GU11 2HL

**Working Hours**: 40 hours per week, Monday to Friday (8am to 5pm, 1 hour lunch break)

**Salary**: Up to £31,000 dependent on experience

Here at VIVO we are looking for a motivated and ambitious Team Leader to join our expanding Regional Service Centre Team.

As a Team Leader, you will be responsible for supporting a dynamic team, with a focus on improving business operations and customer experience.

Your main responsibility will be to provide day to day support and highlight the current work focuses to the team, whilst supporting them with dealing with queries and escalated issues. A pivotal part of this role is to champion an environment of continuous improvement, through modelling VIVO values and coaching whilst measuring team and individual performance.

Your other key responsibilities would include;
To ensure client driven KPI’s are met through effective jeopardy management
To work in a collaborative and supportive way with internal colleagues, partners and other stakeholders as well as our client, to ensure the best possible experience is achieved for our families
To carry out administration duties
To undertake monthly 1-2-1’s/team meetings to update on performance and any training requirements

What you’ll need to do this role

You will need experience in scheduling within a planned and maintenance environment

Experience in leading a team

Previous use of using Excel and Microsoft packages

It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within area of responsibility

You must be able to pass BPSS Clearance to be considered for this role.

What we offer

Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
Established reward and recognition scheme
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Interesting, varied, and enjoyable work
A company that recognises your contribution
Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services



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