Customer Contact Officer
4 months ago
Come and work for our client of whom looks provide a successful career to each member of staff who joins them, currently seeking a Customer Contact Operator to join their team in their beautiful retreat style offices.
Based in Malmesbury, our client is established within the Security and Maintenance industry leading in the world of property protection.
On the hunt for an individual to inherit acting as the main point of contact for all alarm and CCTV Activations, reacting efficiently in order to problem solve effectively. You will be fluent in using your initiative and creating an exceptional experience for Clients.
Looking to work somewhere you can enjoy and feel empowered? Look no further, create a career within an organisation who **invest** in their staff and **reward** hard work.
**This is a 4 day on 4 days off fixed term contract of 3 months.**
**What package supports this role?**
- Weekly Pay
- Monday - Friday 08:00am-17:00pm
- Fantastic Company Culture and Staff Appreciation
**This Customer Coordinator will have the below responsibilities**:
- Monitoring & responding to video-verified alarms & CCTV
- Liaising with the attending ARO, working with them to ensure a full patrol is carried out of the site
- Escalating any issues found on the back of the patrol.
- Escalating to Security Solutions Team, working with them to ensure removal notices are served promptly to those who shouldn’t be onsite
- Contacting the police in the event of equipment and/or property being damaged
- Working with Scheduling Team to ensure any issues with the alarms or CCTV are promptly attended to and rectified.
- Produce clear and concise reports for clients.
- Managing a shared inbox, handling all communications with clients and colleagues in a professional manner
- Dealing with complaints in accordance with agreed escalation process
- Excellent verbal and written communication skills
- Excellent Attention to detail
- Competent in Microsoft office and outlook
- Able to multitask and prioritise workload.
- Organisational skills
- Full UK Driving License
**Job Types**: Full-time, Fixed term contract
Contract length: 3 months
**Salary**: £13,460.03-£36,333.56 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 12 hour shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Malmesbury, Wiltshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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