Venue Supervisor

All Star Tennis is a vibrant, friendly group of people dedicated to delivering high quality tennis coaching in the London area. We are looking for an outstanding Venue Supervisor to join the largest single borough parks tennis operation in the UK, just as we are about to celebrate our 25th anniversary

The information below outlines the main duties and responsibilities related to this role:
**Venue Management**
- To manage the day to day running of a venue including court and course bookings.
- To ensure the venue’s overall maintenance is upheld to the high All Star Tennis standard.
- To build, manage and maintain an effective relationship with the head coach.
- To work with the head coach to ensure all coaching equipment is available, suitable, stored and used appropriately.
- To maximise retail opportunities and ensure the venue maintains the required stock levels.

**Customer Service**
- To ensure that all enquiries and approaches from the general public are dealt with quickly using the highest level of customer service
- To contribute to the improvement and development of all customer booking journeys, both in person and online.
- To build and maintain strong relationships with players and parents who use the venue

**Programme support, Promotion and Development**
- To maintain and develop the venue ensuring increased and sustained participation.
- To be aware of all programmes running at the venue and across all other All Star Tennis venues.
- To ensure full administration support associated with the programme is carried out and available to the team and coaches.
- To work with the head coach and management on the development of the coaching programme.
- To be responsible for the collection, collation and analysis of course data
- To support the marketing and promotion of all initiatives across the borough.

.**Coach and Operations support**
- To provide administrative support to the coaching team and ensure they have the right resources to support their role.
- To support the head coach with private and small group lesson distribution.
- To be the main point of contact for new coaching staff once they have been recruited into the company.
- To contribute to the strategic development of all aspects of All Star Tennis including the Schools programme.
- To take a proactive approach towards identifying areas of development and propose plans of action to support these.

**Experience & Skills**
- You must have the ability and willingness to adapt to a variety of day to day and seasonal tasks.
- You must have experience with venue or programme management (ideally in the tennis or sporting industry).
- Previous experience in customer service is essential.
- You should have the ability to stay proactive whilst managing multiple areas of responsibility.
- You should have strong written and verbal communication skills.
- You must be organised, punctual and committed.
- Ideally you will have some knowledge of or an interest in tennis

**Benefits**
- You’ll gain the opportunity to evolve into a central role in a business where communicating with coaches and being part of a fun tennis community is key.
- Development as an employee and as a person will go hand in hand. The role will provide you with a wide variety of skills that will help advance you in any future endeavours.
- You’ll have the chance to evolve in a role where you are given a healthy balance between independence and colleague support which allows you to maintain responsibility for yourself, your staff and your venue.
- Quality work and a strong work ethic are rewarded
- You will be entitled to company benefits including but not limited to: free uniform, pension, holiday and sick pay and entitlement to our Wellbeing Fund

Pay: Depending on experience but from £28,000

**Job Types**: Full-time, Permanent

Pay: From £28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free fitness classes
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Wandsworth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Operations management: 1 year (preferred)
- Customer Service: 1 year (required)

Work Location: In person